Operations Associate Account Management

@ Lloyd's

About Lloyd's

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage so tomorrow’s progress isn’t limited by today’s risks.

Role Overview

This 6-month operational project offers an opportunity to support the delivery of operational excellence and process change for the Account Management team. As an Operations Associate Account Management, you will coordinate and embed foundational processes for the team, drive day-to-day execution, streamline workflows, and ensure effective stakeholder collaboration.

Accountabilities

• Manage complex scheduling, logistics, and stakeholder coordination for internal meetings.
• Implement an operational excellence framework ensuring aligned processes and risk management.
• Support cross-functional team coordination and manage operational workflows.
• Oversee logistics, process improvements, documentation, internal reporting, and knowledge sharing.
• Track key actions, maintain reporting trackers, and escalate issues proactively.
• Document core processes and provide training and guidance to ensure team compliance.
• Foster a culture of continuous improvement within Account Management operations.
• Assist with ad-hoc requests from the Head of Account Management and Operations Manager.

Skills & Requirements

Self-motivated, resourceful, and proactive with the ability to work independently. Strong stakeholder relationship skills, project management experience, and the ability to lead change in a complex matrix environment are essential. Excellent prioritisation, organisational skills with keen attention to detail, resilience, adaptability, and effective oral and written communication skills are also required. Analytical skills to interpret quantitative and qualitative data are vital.

Diversity, Inclusion & Benefits

Lloyd’s is committed to a diverse, inclusive environment that reflects the global market. Benefits include flexible working (hybrid), generous pension, healthcare, wellbeing programmes, training support, employee recognition, and various discount schemes. Additional support and adjustments are available if required.

Application Information

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Key skills/competency

• Operations
• Account Management
• Process Improvement
• Project Management
• Stakeholder Coordination
• Reporting
• Logistics
• Change Management
• Documentation
• Continuous Improvement