Performance Data Analyst

Performance Data Analyst

Join Lloyds Banking Group as a Performance Data Analyst within the Customer and Commercial Team. In this new role, you will help shape the future of customer experience through data-led analysis, influencing end-to-end customer journeys and delivering significant impact.

What You'll Be Doing

• Extract and analyze large, complex data sets to uncover insights.
• Design and build performance reports that drive strategic decisions.
• Translate technical analysis into engaging stories.
• Collaborate across teams to define metrics and reporting methodologies.
• Analyze digital journeys and advise on tagging recommendations.

What You'll Need

• Proven experience in data analysis/data science with a passion for insights.
• Excellent SQL proficiency and strong analytical skills.
• Experience in designing performance reports and defining quality metrics.
• Ability to work with large-scale data sets and an analytical mindset.
• Outstanding communication abilities to transform data into compelling stories.
• Desirable: experience in financial services, customer journey mapping, Power BI, statistical approaches, Python, and GCP.

About Lloyds Banking Group

Lloyds Banking Group is an innovative, fast-changing financial institution committed to diversity and inclusivity. They empower their people to innovate, explore new possibilities, and grow with purpose. Enjoy a benefits package that includes a competitive pension, performance-related bonus, share schemes, and flexible working arrangements.

Key skills/competency

• Data Analysis
• SQL
• Performance Reporting
• Customer Journey
• Power BI
• Python
• GCP
• Analytical Thinking
• Communication
• Financial Services