Executive Assistant

Executive Assistant at Lloyds Banking Group

Lloyds Banking Group is undergoing an exciting transformation, investing in technologies, workplaces, and colleagues to shape finance for good. This pivotal role as an Executive Assistant supports the Chief Operating Officer for Insurance, Pensions & Investments COO and MD for Longstanding. As an integral part of the leadership team, you will contribute to a division spanning over 3,500 colleagues across various critical functions, ensuring first-class service to customers and supporting the IP&I strategy.

About the Role

As an Executive Assistant, you will have a unique opportunity to influence and shape team ways of working, contributing to the Executive team's thought leadership. You will develop strong partner management across a diverse group, facilitating timely and robust decision-making to drive strategic output delivery. Your collaboration across IP&I teams and partners will ensure the efficiency and effectiveness of the IP&I COO team.

Key Accountabilities

• Assisting the IP&I Chief Operating Officer in daily role management, ensuring high-standard record-keeping aligned with the Executive Handbook and Group policies.
• Coordinating, with the Personal Assistant and Business Support Manager, the efficient day-to-day running of the Executive Office based on team needs.
• Ensuring smooth operation and alignment of IP&I COO team meetings and calls, including briefing, agenda agreement, and content shaping.
• Briefing the IP&I COO for all committee, board, and regulatory sessions in a timely manner, collaborating with the leadership team for additional information.
• Screening incoming information and communications for the IP&I COO, responding, rerouting, and prioritising as appropriate.
• Developing and writing high-quality papers for senior audiences like Board or Executive committees, distilling complex information into compelling narratives.
• Engaging senior partners to influence key business decisions, improve cross-team ways of working, and anticipate emerging matters for appropriate representation.
• Working with the broader leadership team to develop and implement IP&I COO-specific plans, considering wider business, customer, colleague, risk, governance, and regulatory contexts.
• Building relationships with Business Partners (Finance, Risk, People) to provide high-quality support and ensure budget targets, risk, compliance, and service level standards are met.
• Undertaking specific research on a wide range of subject matter, recommending solutions/actions where appropriate.
• Collaborating with internal communications and Group Corporate Affairs to plan, coordinate, and deliver events, presentations, and communication activities aligned with business strategy.

Ideal Candidate Profile

• Strong analytical foundation gained through experience in finance, consultancy, M&A, or similar technical fields.
• Ability to thrive in a fast-paced environment with strong application of judgment.
• Capable of reacting to multiple and constantly evolving demands, with experience delivering effectively through others.
• Proficiency in navigating complexity, distilling detailed information into clear, actionable insights, and applying structured thinking.
• A good understanding of financial services and experience in proactively managing risk is advantageous.

About Working for Us

Lloyds Banking Group is committed to inclusivity, building an organisation that reflects modern society and celebrates diversity. They strive to ensure all colleagues feel they belong and can be their best, regardless of background or identity. With initiatives like diversity goals in senior roles, a menopause health package, and a Working with Cancer program, Lloyds Banking Group actively welcomes applications from under-represented groups and provides reasonable adjustments for disabled applicants.

Key skills/competency

• Executive Support
• Stakeholder Management
• Strategic Communication
• Financial Services Acumen
• Analytical Thinking
• Governance & Compliance
• Risk Management
• Complex Problem Solving
• Leadership Briefing
• Corporate Communication