Market Website Support Owner
LIXIL · Gurugram, Haryana, India
- On site
- Full-time
- $75,000 / year
- Gurugram, Haryana, India
Job highlights
- Support 58 markets for website inquiries.
- Manage website bugs and content requests.
- Train markets on CMS functionalities.
- Handle content roll-out and updates.
- Update support documentation and libraries.
About the role
Market Website Support Owner
LIXIL is seeking a dedicated Market Website Support Owner for the IMEA region (India, Middle East, Africa). This is a full-time, remote-possible employee assignment based in India.
Key Responsibilities
- Serve as the single point of contact (SPOC) for 58 markets regarding website-related inquiries and support.
- Monitor and manage Jira tickets, addressing bugs, support requests, and new/updated master page requirements.
- Collaborate with an agency for task outsourcing when necessary, including ticket creation, briefing, testing, and follow-up.
- Facilitate requests for new master pages, updates, or adjustments by briefing the product owner.
- Manage the master content roll-out to market websites, including briefing markets and creating/following up on Jira tickets.
- Assess market needs for support from the Market Website Support Owner or agency for localization.
- Conduct CMS training for new market colleagues and working students, including refreshment training and new functionality training.
- Update training materials and onboard new team members to processes and systems, including account creation.
- Maintain and update the Confluence NEO Content Operation library for the markets.
Key skills/competency
- Website Support
- Market Communication
- Jira Ticketing
- Content Management
- CMS Training
- Agency Management
- Localization
- Onboarding
- Confluence
- Problem Solving
Skills & topics
- Website Support
- Content Management
- CMS
- Jira
- Confluence
- Market Support
- Digital Operations
- Training
- Localization
- Customer Support
How to get hired
- Tailor your resume: Highlight experience in website support, content management, and multi-market coordination.
- Showcase technical skills: Emphasize proficiency with CMS platforms, Jira, and Confluence for LIXIL's Market Website Support Owner role.
- Demonstrate communication: Provide examples of effective training and support for diverse market teams.
- Apply strategically: Clearly state your interest in LIXIL's mission and your fit for the remote IMEA region opportunity.
- Prepare for interviews: Be ready to discuss scenarios involving bug resolution, content updates, and training delivery.
Technical preparation
Master CMS functionalities and troubleshooting.,Become proficient with Jira for ticket management.,Learn Confluence for documentation updates.,Understand website content roll-out processes.
Behavioral questions
How do you handle multiple market requests?,Describe a challenging support situation.,How do you train users on new systems?,How do you prioritize urgent requests?
Frequently asked questions
- What are the primary responsibilities of the Market Website Support Owner at LIXIL?
- The Market Website Support Owner at LIXIL is the primary point of contact for 58 markets, handling all website-related questions. This includes managing Jira tickets for bugs and support, overseeing content roll-outs, training market teams on the CMS, and updating support documentation.
- Is this a remote position for the Market Website Support Owner role?
- Yes, the Market Website Support Owner position is described as 'Fully remote possible', indicating flexibility for remote work within the IMEA region.
- What kind of experience is needed for the Market Website Support Owner job at LIXIL?
- The role requires experience in providing website support, managing content updates, training users on Content Management Systems (CMS), and coordinating with multiple markets. Familiarity with tools like Jira and Confluence is also important for this LIXIL opportunity.
- How does LIXIL handle website support for its 58 markets?
- LIXIL manages website support through a dedicated Market Website Support Owner who acts as a SPOC. This role involves direct support, managing external agencies for specialized tasks, and ensuring timely content roll-outs and updates across all markets.
- What are the key tools used in the Market Website Support Owner role at LIXIL?
- Key tools for the Market Website Support Owner at LIXIL include Jira for ticket management, a CMS for website content, and Confluence for documentation and library updates. Effective use of these platforms is crucial for success in this role.