Market Website Support Owner
LIXIL · Gurugram, Haryana, India
- On site
- Full-time
- $75,000 / year
- Gurugram, Haryana, India
Job highlights
- Support 58 markets with website inquiries.
- Manage website bugs and content updates.
- Train markets on CMS functionalities.
- Handle new employee onboarding processes.
- Maintain operational documentation library.
About the role
Market Website Support Owner - IMEA (India, Middle East, Africa)
LIXIL INDIA PVT LTD is seeking a Market Website Support Owner for its IMEA region. This is a Full-Time Employee Assignment role, with the possibility of being fully remote.
Job Description:
As the SPOC (Single Point of Contact) for 58 markets, you will be responsible for answering all website-related questions and providing comprehensive support.
Market Support:
- Monitor Jira tickets created by markets for bugs, support requests, and new/updating master page requirements.
- Handle tasks directly or outsource them to an agency by creating Jira tickets, briefing the agency, and conducting checks/testing.
- Manage requests for new master pages, updates, or adjustments from markets by briefing the product owner.
Master Content Roll Out To The Market Websites:
- Brief markets on content roll-out plans.
- Create and follow up on Jira tickets for markets regarding content updates.
- Assess if markets require support from the Market Website Support Owner or an agency for localization.
Training Of The Markets On The CMS:
- Train new market colleagues and working students on the CMS.
- Conduct regular refresher training sessions for all markets.
- Develop and deliver new training for emerging functionalities or components, and train the markets accordingly.
On Boarding:
- Onboard new market colleagues/working students to processes and systems.
- Manage account creation.
Maintain and update the Confluence NEO Content Operation library for the markets.
Key skills/competency:
- Website Support
- Jira Ticketing System
- Content Management Systems (CMS)
- Market Communication
- Training Delivery
- Localization Support
- Process Documentation
- Account Management
- Agency Management
- Problem Solving
Skills & topics
- Market Website Support Owner
- website support
- CMS training
- Jira
- content management
- market communication
- SPOC
- IMEA
- LIXIL
- remote job
How to get hired
- Tailor your resume: Highlight experience with website support, CMS, and market communication relevant to LIXIL's global operations.
- Craft a compelling cover letter: Emphasize your ability to manage multiple markets and your proactive approach to problem-solving for the Market Website Support Owner role.
- Prepare for behavioral questions: Be ready to discuss your experience in training, onboarding, and handling support tickets in a diverse, international environment.
- Demonstrate technical proficiency: Showcase your familiarity with ticketing systems like Jira and content management systems through specific examples in your application.
Technical preparation
Master Jira for ticketing and task management.,Become proficient with various CMS platforms.,Understand content roll-out processes.,Familiarize with Confluence for documentation.
Behavioral questions
Describe managing support for multiple markets.,How do you train users on new systems?,Share an experience resolving a website bug.,How do you prioritize tasks effectively?
Frequently asked questions
- What is the primary responsibility of the Market Website Support Owner at LIXIL?
- The Market Website Support Owner at LIXIL serves as the Single Point of Contact (SPOC) for 58 markets, addressing all website-related questions, managing support tickets, overseeing content roll-outs, and providing CMS training.
- Is the Market Website Support Owner position fully remote?
- Yes, the job description states that this role offers the possibility of being fully remote, providing flexibility for the candidate.
- What tools will I use as a Market Website Support Owner at LIXIL?
- You will primarily use Jira for ticketing and managing tasks, and you will also work with various Content Management Systems (CMS) and the Confluence platform for documentation.
- How will I support the 58 markets in my role?
- You will support markets by answering their website questions, managing their support tickets (bugs, requests), briefing them on master content roll-outs, and providing CMS training.
- What kind of training will I provide as the Market Website Support Owner?
- You will train new market colleagues and working students on the CMS, conduct regular refresher training, and set up and deliver new training sessions for updated functionalities or components.
- What is LIXIL's approach to outsourcing tasks for market websites?
- LIXIL utilizes an agency for outsourcing tasks when necessary. As the Market Website Support Owner, you will be responsible for creating Jira tickets, briefing the agency, and following up on outsourced tasks.
- How does LIXIL handle onboarding for new market employees in this role?
- The Market Website Support Owner is responsible for onboarding new market colleagues and working students to LIXIL's processes and systems, including account creation.
- What is the significance of the Confluence NEO Content Operation library?
- The Confluence NEO Content Operation library is an important resource that the Market Website Support Owner needs to keep updated for the markets, ensuring access to relevant operational information.