Technical Account Manager

About LiveRamp

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. At LiveRamp, we believe connected data drives better experiences—and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision.

Role Overview

As a Technical Solutions Consultant (TS), you’ll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp’s ad tech solutions. In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll help customers activate data across channels, navigate signal loss, and measure outcomes—while also helping to build internal best practices that level up our broader team.

Responsibilities

Technical Client Solutions Management

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.

Implementation & System Configuration

• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.

Technical Project Management & Support

• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.

Cross-Functional Technical Collaboration

• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.

Customer-Facing Technical Documentation & Enablement

• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.

Customer Advocacy & Product Feedback

• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.

Strategic Communication & Stakeholder Engagement

• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.

Client Engagement & Industry Representation

• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.
• Strengthen client relationships and reinforce LiveRamp’s position as a leading ad tech partner.

Qualifications

Technical Skills

• Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
• Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
• Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
• Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.

Client-Facing & Communication Skills

• Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
• Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
• Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
• Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.

Key skills/competency

• Ad Tech Ecosystem
• Data Integration
• APIs
• Web Technologies
• SQL
• Troubleshooting
• Client Relationship Management
• Solution Design
• Project Management
• Customer Advocacy