Venue IT Intern

Who We Are

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Internship Summary

This Venue IT Intern position is located in downtown Toronto at RBC Amphitheatre, with occasional travel to other Live Nation Canada venue locations within Toronto. The Venue IT Intern serves as a technical resource, part of a centralized help desk, implementing solutions with equipment and data, resolving technical issues, and consistently providing top-notch customer service. This role requires flexibility with scheduling to accommodate onsite event support and after-hours office support on evenings and weekends.

Learning Objectives

• Develop an in-depth understanding of all technology used and required in music and live events.
• Gain experience troubleshooting various technologies including but not limited to switches, APs, POS, point-to-point setups, and scanners.
• Learn and collaborate with venue operations, network engineering, project management, and venue applications teams.

Role & Responsibilities

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations, and production staff.
• Identify, track, and help to resolve persistent issues, ensuring venue technology problems are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Provide proactive “day of show” IT event support and onsite assistance to tour production by ensuring no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Help establish good communication with all teams in the venue to ensure issues are reported in a timely manner.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including but not limited to POS terminals, network, and ticketing equipment.
• Develop, demonstrate, and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
• Participate as needed with seasonal IT preparation and validation.

Skills & Experience

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred.
• An avid interest in learning about the music industry and the impact of technology in this industry.
• Proven ability to listen, understand, and communicate effectively.
• Self-motivated, capable of independent reasoning and troubleshooting.
• A creative thinker and self-starter with a winning attitude.
• Must be a reliable and dependable team player with ability to work independently and under little supervision.
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.
• Availability to consistently provide event support is a requirement of this role.

Please note that this is a full-time position with a minimum commitment of 37.5 hours per week. The expected compensation for this position in Ontario is: $22/hr.

Key skills/competency

• IT Troubleshooting
• Network Technologies (Switches, APs)
• Point of Sale (POS) Systems
• Access Control Systems
• Apple iOS & MS Windows
• Customer Service
• Event Support
• Equipment Deployment & Inventory
• Problem Solving
• Collaboration