Customer Success Manager Legaltech
LITY
Job Overview
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Job Description
About the Company
Our partner offers a simple and automated solution for managing the entire contract lifecycle. A pioneer in integrating generative AI, the company is revolutionizing legal practice within businesses and boasts a prestigious client portfolio including TF1, Bouygues, Hachette, and Crédit Agricole. Self-funded and sustainable, the company has a multi-million ARR. We are looking for a Customer Success Manager to join our team.
About the Role
Reporting to the Head of Client Success, your mission will be to be at the heart of the client relationship, ensuring their satisfaction, engagement, and loyalty. This role is a blend of Customer Success and Project Management.
Your Missions
- Collaborate closely with the business team to assist them during product demonstrations and showcase the tool's value.
- Ensure the implementation of new clients on the platform and train legal and operational teams.
- Gather client feedback, identify areas for product improvement, and lead parallel projects such as webinars and events.
Required Skills
- Law degree, ideally complemented by a Master's in Business.
- Excellent listening and reassuring skills, with a smiling, sunny, and thoughtful personality, capable of remaining calm to appease clients.
- Eagerness to join a rapidly expanding startup and thrive in an agile environment. Previous startup experience is a plus.
- C1 level English to conduct necessary meetings.
Benefits
- 2 days of remote work, meal vouchers, health insurance, after-work events, and a 1000 euro holiday voucher.
- Attractive package: 40k fixed salary with an uncapped variable bonus of 8k. The team typically achieves between 90% and 110% of its objectives.
- Opportunity to work on additional projects and contribute significantly.
- 2 days of remote work, meal vouchers, health insurance, after-work events, and a 1000 euro holiday voucher.
Availability soon is a significant plus.
Key skills/competency
- Customer Success Manager
- Legaltech
- AI
- Contract Lifecycle Management
- Client Relationship Management
- Project Management
- SaaS
- Onboarding
- Client Retention
- Business Development
How to Get Hired at LITY
- Tailor your resume: Highlight your legal background, business acumen, and any startup experience. Quantify achievements where possible.
- Showcase communication skills: Emphasize your ability to listen, reassure, and maintain calm in client interactions.
- Demonstrate AI interest: Mention any experience or knowledge of AI, especially generative AI, in the legaltech context.
- Prepare for client scenarios: Be ready to discuss how you'd handle client onboarding, training, and feedback collection.
- Highlight English proficiency: Be prepared to conduct a part of the interview in English, demonstrating C1 level.
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