Customer Success Manager - Legaltech - 40k + 8k
LITY · Paris, Île-de-France, France
- On site
- Full-time
- €48,000 / year
- Paris, Île-de-France, France
Job highlights
- Manage client relationships and satisfaction.
- Implement new clients and provide training.
- Gather feedback and improve product features.
- Conduct product demonstrations and webinars.
- Work in a growing AI-powered legaltech startup.
About the role
About the Company
Our partner offers a simple and automated solution for managing the entire contract lifecycle. A pioneer in integrating generative AI, the company is revolutionizing legal practice within businesses and boasts a prestigious client portfolio including TF1, Bouygues, Hachette, and Crédit Agricole. Self-funded and sustainable, the company has a multi-million ARR. We are looking for a Customer Success Manager to join our team.
About the Role
Reporting to the Head of Client Success, your mission will be to be at the heart of the client relationship, ensuring their satisfaction, engagement, and loyalty. This role is a blend of Customer Success and Project Management.
Your Missions
- Collaborate closely with the business team to assist them during product demonstrations and showcase the tool's value.
- Ensure the implementation of new clients on the platform and train legal and operational teams.
- Gather client feedback, identify areas for product improvement, and lead parallel projects such as webinars and events.
Required Skills
- Law degree, ideally complemented by a Master's in Business.
- Excellent listening and reassuring skills, with a smiling, sunny, and thoughtful personality, capable of remaining calm to appease clients.
- Eagerness to join a rapidly expanding startup and thrive in an agile environment. Previous startup experience is a plus.
- C1 level English to conduct necessary meetings.
Benefits
- 2 days of remote work, meal vouchers, health insurance, after-work events, and a 1000 euro holiday voucher.
- Attractive package: 40k fixed salary with an uncapped variable bonus of 8k. The team typically achieves between 90% and 110% of its objectives.
- Opportunity to work on additional projects and contribute significantly.
- 2 days of remote work, meal vouchers, health insurance, after-work events, and a 1000 euro holiday voucher.
Availability soon is a significant plus.
Key skills/competency
- Customer Success Manager
- Legaltech
- AI
- Contract Lifecycle Management
- Client Relationship Management
- Project Management
- SaaS
- Onboarding
- Client Retention
- Business Development
Skills & topics
- Customer Success Manager
- Legaltech
- AI
- SaaS
- Client Relationship Management
- Project Management
- Customer Onboarding
- Client Retention
- Business Development
- Startup
How to get hired
- Tailor your resume: Highlight your legal background, business acumen, and any startup experience. Quantify achievements where possible.
- Showcase communication skills: Emphasize your ability to listen, reassure, and maintain calm in client interactions.
- Demonstrate AI interest: Mention any experience or knowledge of AI, especially generative AI, in the legaltech context.
- Prepare for client scenarios: Be ready to discuss how you'd handle client onboarding, training, and feedback collection.
- Highlight English proficiency: Be prepared to conduct a part of the interview in English, demonstrating C1 level.
Technical preparation
Familiarize yourself with contract lifecycle management.,Understand AI and generative AI concepts.,Learn about SaaS implementation and training.,Practice product demonstration techniques.
Behavioral questions
Describe a time you de-escalated a client issue.,How do you ensure client satisfaction and loyalty?,How would you train a new client team?,How do you gather and act on client feedback?
Frequently asked questions
- What is the salary for a Customer Success Manager at LITY?
- The Customer Success Manager role at LITY offers an attractive package with a fixed salary of 40k and an uncapped variable bonus of 8k. The team often achieves between 90% and 110% of its objectives.
- What are the remote work options for the Customer Success Manager role at LITY?
- This Customer Success Manager position offers a hybrid work arrangement with 2 days of remote work per week.
- What kind of clients will I work with as a Customer Success Manager at LITY?
- As a Customer Success Manager at LITY, you will work with a prestigious portfolio of clients, including major companies like TF1, Bouygues, Hachette, and Crédit Agricole.
- What is the required educational background for the Customer Success Manager job at LITY?
- A law degree is required, ideally complemented by a Master's in Business, for the Customer Success Manager role at LITY.
- What technical skills are important for the Customer Success Manager at LITY?
- While not strictly technical, understanding of AI, particularly generative AI, is beneficial. Proficiency in managing client implementations and training on a SaaS platform is key.
- How important is startup experience for the Customer Success Manager role at LITY?
- Previous startup experience is valued for the Customer Success Manager position at LITY, as the company is in a phase of rapid expansion and operates in an agile environment.
- What is the company culture like at LITY?
- LITY fosters an agile startup environment. The culture emphasizes client success, innovation with AI, and a collaborative team spirit. Expect opportunities to contribute to various projects.
- What are the next steps after applying for the Customer Success Manager role at LITY?
- If you are available quickly, it's a significant plus. The hiring process will likely involve interviews to assess your legal knowledge, client management skills, and cultural fit.