Engineering Manager, Program Services

About Lithic

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 160+ across 26 states and 7 countries, headquartered in New York City. Our values (Customer Centricity, Deliver Excellence, Act Like an Owner, Iterate Iterate Iterate, Teach Others, and Be a Good Neighbor) shape how we work and grow as a team.

About the Role

Lithic is hiring an Engineering Manager to lead the team building the next generation of AI-powered program management tools. Program Services is one of the most operationally complex surfaces in fintech — dispute resolution, fraud monitoring, compliance oversight, cardholder support, reconciliation — and it's almost entirely unexplored territory for agentic AI. Your team will change that.

What You'll Do

• Lead and manage a team of full-stack engineers, owning their performance, growth, and overall team health
• Own the technical vision for agentic program management — defining where AI agents can take over manual workflows in disputes, fraud, compliance, and customer operations, and building the roadmap to get there
• Partner closely with product, design, and Lithic's operations teams to identify automation opportunities and ship tools that meaningfully reduce manual lift for customers and internal teams
• Drive engineering execution — maintaining velocity, managing scope, and holding a high bar for code quality and operational excellence
• Build and reinforce engineering best practices, leveling up the team's tools, processes, and collective craft
• Recruit, hire, and retain strong engineering talent
• Serve as a technical thought partner to cross-functional stakeholders across product, design, and the broader engineering org

What You'll Bring

• Proven experience managing software engineering teams, with a track record of delivering complex products in a fast-moving environment
• Genuine excitement about building agentic systems — you've thought hard about where LLMs and AI agents fit (and where they don't) in high-stakes, regulated workflows
• Strong technical foundation — you've shipped full-stack products and can credibly engage on architecture, code quality, and technical tradeoffs
• Experience with modern web stacks; familiarity with TypeScript, Node/Express, and frontend frameworks (e.g., Vue or React) is a plus
• A clear point of view on what great engineering management looks like — hiring well, developing people, and building team culture
• The ability to balance speed and quality, and to help your team do the same
• Strong communication skills and comfort operating across engineering, product, and business stakeholders

Why This Role

The work of managing a financial card program is still largely manual — compliance reviews, dispute filings, fraud rules, reconciliation reports. Lithic has the platform, the data, and the customer relationships to change that. This team has a legitimate first-mover opportunity to build AI-native operations tooling in a domain where the incumbents are years behind. If you want to lead a team where agentic is creating material value for customers — not demos, not experiments, but real products that run real financial programs — this is it.

Key skills/competency

• Engineering Management
• AI Agents
• Fintech
• Program Management
• Dispute Resolution
• Fraud Monitoring
• Compliance Oversight
• Customer Operations
• Full-Stack Development
• TypeScript