Front Office Receptionist

Front Office Receptionist

We’re looking for a Receptionist (m/f/d) to join our team in Madrid! We’re looking for an exceptional team member to take care of our guests in the city center properties.

How you’ll be hosting with heart:

• Welcome guests on arrival and support a smooth, friendly check-in experience, addressing any questions with professionalism and warmth.
• Handle guest requests and complaints with empathy, applying effective service recovery techniques to ensure satisfaction.
• Provide knowledgeable local recommendations on restaurants, transport, and sightseeing to enhance the guest experience.
• Manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness.
• Collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service.
• Contribute to creating a unique, memorable property experience while driving positive guest reviews and overall satisfaction.

What you need to shoot for the stars:

• Bachelor’s degree in Tourism, Hospitality Management, or related field - or equivalent professional experience.
• Fluent in English and Spanish, both written and spoken. An additional European language is a plus.
• At least 1-2 years of experience in hospitality operations, ideally in front-office roles and handling the day-to-day in a dynamic environment.
• Excellent organizational and multitasking skills; ability to adapt quickly to shifting priorities.
• Confident in conflict resolution, especially when dealing with partners and guests.
• Comfortable working with project management software & tools, and quick to learn new ones.
• Willingness to work on a Mon-Sun rotating schedule, from 10 am-7 pm (one hour lunch break).

We're designed to stay because:

• Competitive Salary: Live comfortably in Madrid with a competitive salary.
• Feedback: Develop yourself through constant feedback and peer reviews.
• Oneteam: Great team spirit with regular team lunches and events.
• Everything for our limehomies: Up to 24 paid vacation days in a year, discounts at Urban Sports Club, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.

Who we are:

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.

Key skills/competency

• Customer Service
• Front Desk Operations
• Hospitality Management
• Guest Relations
• Problem Solving
• PMS Software
• Communication Skills
• Multitasking
• Conflict Resolution
• Team Collaboration