Front Office Receptionist (m/f/d)
Limehome · Madrid, Community of Madrid, Spain
- On site
- Full-time
- €30,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Greet guests and ensure smooth check-in.
- Handle guest requests and resolve complaints.
- Provide local recommendations to guests.
- Manage property management system efficiently.
- Collaborate with internal teams for seamless service.
About the role
Front Office Receptionist
We’re looking for a Receptionist (m/f/d) to join our team in Madrid! We’re looking for an exceptional team member to take care of our guests in the city center properties.
How you’ll be hosting with heart:
- Welcome guests on arrival and support a smooth, friendly check-in experience, addressing any questions with professionalism and warmth.
- Handle guest requests and complaints with empathy, applying effective service recovery techniques to ensure satisfaction.
- Provide knowledgeable local recommendations on restaurants, transport, and sightseeing to enhance the guest experience.
- Manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness.
- Collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service.
- Contribute to creating a unique, memorable property experience while driving positive guest reviews and overall satisfaction.
What you need to shoot for the stars:
- Bachelor’s degree in Tourism, Hospitality Management, or related field - or equivalent professional experience.
- Fluent in English and Spanish, both written and spoken. An additional European language is a plus.
- At least 1-2 years of experience in hospitality operations, ideally in front-office roles and handling the day-to-day in a dynamic environment.
- Excellent organizational and multitasking skills; ability to adapt quickly to shifting priorities.
- Confident in conflict resolution, especially when dealing with partners and guests.
- Comfortable working with project management software & tools, and quick to learn new ones.
- Willingness to work on a Mon-Sun rotating schedule, from 10 am-7 pm (one hour lunch break).
We're designed to stay because:
- Competitive Salary: Live comfortably in Madrid with a competitive salary.
- Feedback: Develop yourself through constant feedback and peer reviews.
- Oneteam: Great team spirit with regular team lunches and events.
- Everything for our limehomies: Up to 24 paid vacation days in a year, discounts at Urban Sports Club, support with mental health (Nilo.health), staycations in one of our suite Limehomes, and many more benefits.
Who we are:
Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. By now, our portfolio consists of more than 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.
Key skills/competency
- Customer Service
- Front Desk Operations
- Hospitality Management
- Guest Relations
- Problem Solving
- PMS Software
- Communication Skills
- Multitasking
- Conflict Resolution
- Team Collaboration
Skills & topics
- Front Office Receptionist
- Hospitality
- Customer Service
- Guest Relations
- Madrid Jobs
- Receptionist
- Hotel Operations
- PMS
- Check-in
- Check-out
How to get hired
- Tailor your resume: Highlight your hospitality and customer service experience, emphasizing front-office roles and PMS proficiency for the Front Office Receptionist position.
- Showcase language skills: Clearly state your fluency in English and Spanish, and any other European languages, as this is crucial for the role.
- Emphasize problem-solving: Detail instances where you've successfully resolved guest issues or complaints, demonstrating your conflict resolution abilities.
- Prepare for a dynamic environment: Be ready to discuss how you manage multiple tasks and adapt to changing priorities during your interview.
- Research Limehome's values: Understand their focus on technology-enabled hospitality and guest experience to align your answers with their mission.
Technical preparation
Master Property Management Systems (PMS).,Practice using scheduling and task software.,Familiarize with common hospitality software.,Review best practices for guest databases.
Behavioral questions
Describe a time you handled a difficult guest.,How do you prioritize tasks under pressure?,How do you collaborate with different teams?,Tell me about a time you provided local recommendations.
Frequently asked questions
- What are the working hours for the Front Office Receptionist at Limehome in Madrid?
- The Front Office Receptionist role at Limehome in Madrid operates on a Mon-Sun rotating schedule from 10 am to 7 pm, including a one-hour lunch break.
- What qualifications are needed to become a Front Office Receptionist at Limehome?
- Limehome seeks candidates with a Bachelor's degree in Tourism, Hospitality Management, or related fields, or equivalent professional experience. Fluency in English and Spanish is essential, and 1-2 years of front-office hospitality experience is required.
- Does Limehome offer benefits for their Front Office Receptionists in Madrid?
- Yes, Limehome offers competitive salaries, regular feedback, team events, up to 24 paid vacation days, Urban Sports Club discounts, mental health support, and staycation opportunities for their 'limehomies'.
- What is the primary responsibility of a Front Office Receptionist at Limehome?
- The primary responsibility is to ensure a smooth and friendly guest experience by managing check-ins, handling requests and complaints, providing local recommendations, and coordinating with internal teams.
- Is experience with Property Management Systems (PMS) required for the Front Office Receptionist role?
- Yes, experience managing a Property Management System (PMS), including updating room status and guest profiles, is a key requirement for the Front Office Receptionist position at Limehome.
- Can I apply for the Front Office Receptionist role at Limehome if I don't have a degree but have relevant experience?
- Yes, Limehome considers equivalent professional experience in Tourism or Hospitality Management as a valid alternative to a Bachelor's degree for the Front Office Receptionist position.
- What makes Limehome's culture unique for a Front Office Receptionist?
- Limehome fosters a 'Oneteam' spirit with regular team events and provides opportunities for development through constant feedback and peer reviews, aiming to create a supportive environment for all employees.