Quality Control Manager

@ Lily and Fox

About Lily & Fox

Lily & Fox is a fast-growing DTC beauty brand best known for the largest selection of nail wraps in the world. Powered by Shopify, Shipstation, and a highly automated PHP/Postgres backend, the company is on a mission to make beauty more affordable and to set the pace for the future of the nail industry.

Our People

A tight-knit team that:

• Thrives on turning the impossible into possible
• Isn’t afraid to take bold chances
• Views challenges as opportunities to learn
• Believes the best work happens when teams win together
• Stays curious and looks ahead to what’s next

Position Overview

The Quality Control Manager will raise the bar for product excellence, manage end-to-end QC operations, lead a growing team, and work directly with suppliers. The role balances hands-on inspections with strategic process improvements and supplier partnerships to support rapid growth. Collaboration with Customer Service, Fulfillment, Inventory Planning and Manufacturing teams is essential.

Responsibilities

• Lead and expand the Quality Control team, including hiring, training, and performance management
• Own daily QC operations and perform inspections
• Track KPIs such as defect rates, return rates, and supplier performance
• Monitor customer feedback and drive product improvements
• Collaborate with internal teams: Customer Service, Fulfillment, Inventory Planning, and Manufacturing
• Implement quality assurance systems and process improvements
• Manage supplier relationships to ensure product quality standards
• Drive continuous improvement projects to support 2–3x growth
• Ensure budget targets are met
• Complete other tasks as required

Qualifications

• 2+ years of experience in quality control, manufacturing, or related field (DTC or e-commerce preferred)
• Strong attention to detail and highly organized
• Experience leading teams in fast-paced, high-volume environments is a plus
• Excellent problem-solving skills and ability to prioritize effectively
• Familiarity with quality control systems or tools
• Excellent English communication skills (written and verbal)
• Must be 18+, have a valid driver’s license, authorized to work in the US, and capable of physical tasks

What Success Looks Like

• High-performing, engaged team scaling with company growth
• 20% improvement in team productivity in 6 months
• Enhanced customer quality feedback metrics
• Effective on-site inspections at key suppliers

The Interview Process

• Culture Questionnaire
• Phone Interview
• In-Person Interview
• Drug/toxins test and background check following state law

What Lily & Fox Offers

• Attractive salary plus equity
• Company paid insurance (medical, dental, vision, life, and disability)
• 4 weeks PTO per year
• Professional coaching and training
• Opportunities to learn and grow
• A role in building the QC function at a fast-scaling international DTC brand

Equal Employment Opportunity

Lily & Fox is committed to providing equal employment opportunities. All qualified applicants will be considered without regard to any legally protected characteristic.

Note: This is a full-time, on-site position. This job description is subject to change based on evolving business needs.

Key skills/competency

• Quality Control Manager
• Quality control
• Inspections
• Team management
• Process improvements
• Supplier management
• KPIs
• Quality assurance
• Continuous improvement
• Cross-functional collaboration