Team Lead, Customer Implementation
Lightspeed Commerce
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Team Lead, Customer Implementation**
Lightspeed Commerce is seeking a Team Lead to join our Customer Implementation team in Berlin, Germany. This role is responsible for overseeing a team that deploys our products and services remotely, ensuring early customer satisfaction, trust, and product adoption.
What You’ll Be Doing
- Lead and mentor a team of Implementation Consultants, Implementation Coordinators, and Customer Configuration Specialists.
- Collaborate with cross-functional teams to streamline processes and optimize project efficiency.
- Act as an escalation point for client issues, ensuring timely resolution and high client satisfaction.
- Be accountable for the performance of the DACH team, ensuring KPIs and performance metrics are achieved.
- Monitor team performance against key indicators, providing regular coaching, feedback, and performance reviews.
- Act as a customer advocate, identifying common challenges and partnering with other departments to develop solutions.
- Work closely with department leadership on delivering the long-term vision of the team.
What You Need To Bring
The ideal candidate will have experience in a leadership role within B2B Customer Success or Onboarding, with a strong understanding of the customer journey and customer experience, particularly during onboarding. Experience in a SaaS/technology field is essential. Proficiency with Mac OS X, iOS, G Suite, Salesforce, Zendesk, and ChurnZero is required. Fluency in German and professional English is necessary. Industry expertise in hospitality is a plus.
What’s in it for you?
Join Lightspeed for genuine career opportunities, exposure to modern technology, and a flexible work environment. You’ll be part of a diverse and inclusive culture. Benefits include Lightspeed equity, Health & Wellness Credit, Mental Health Support, People Experience benefit for remote work, LinkedIn Learning access, time off to volunteer, transit benefits, healthy snacks, and health insurance.
Key skills/competency**
- Leadership
- Customer Success
- Onboarding
- Team Management
- Client Relations
- SaaS
- Performance Metrics
- Coaching
- Problem-Solving
- Communication
How to Get Hired at Lightspeed Commerce
- Tailor your resume: Highlight leadership, B2B customer success, and SaaS experience. Quantify achievements in team performance and client satisfaction.
- Showcase technical skills: Emphasize familiarity with Mac OS X, iOS, G Suite, Salesforce, Zendesk, and ChurnZero.
- Demonstrate language proficiency: Clearly state your fluency in German and professional English.
- Highlight leadership approach: Prepare examples of mentoring, coaching, and performance management for your team.
- Research Lightspeed: Understand their mission to power businesses and their inclusive culture.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background