Werkstudent Customer Service Internship

Job Overview

Join Liebherr Group as a Werkstudent Customer Service Internship at our Ulm location. In this role, you will support our customer service operations through various administrative and communication tasks.

Key Responsibilities

• Support mailbox management and process incoming emails.
• Handle customer and partner emails via ticket system.
• Forward tickets to the appropriate departments.
• Review and assess inquiries and issues.
• Assist in the preparation of customer service billing.

Your Profile

• Enrolled as a regular student at a college/university (any field of study).
• Careful, logical, and detail-oriented work style.
• High level of responsibility and reliability.
• Enjoy working on a PC with excellent MS Office skills and strong IT affinity.
• Fluent in German both written and spoken.
• For Werkstudent position, availability of at least 15 hours per week (flexibly scheduled Monday-Friday between 6:30 and 19:00).

What We Offer

• Attractive compensation.
• Flexible working hours.
• A high degree of autonomy and early responsibility after training.
• Individual training opportunities.
• Subsidized healthy lunch options in the company restaurant.
• Corporate health management program.

Application Process

Please include proof of current academic performance, a valid certificate of enrollment, and a document outlining the required internship duration with your online application. For any questions, please contact Lena Dangel at Lena.Dangel@liebherr.com.

Key skills/competency

• Customer Service
• Mailbox Management
• Email Processing
• Ticket System
• Billing Assistance
• MS Office
• IT Affinity
• German Fluency
• Responsibility
• Autonomy