Administrative Assistant
Liberty Software · Grapevine, TX
- On site
- Full-time
- $60,000 / year
- Grapevine, TX
Tailored resume — keyword-matched to this role.
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Job highlights
- Support executive leadership and client services.
- Coordinate department initiatives and cross-functional activities.
- Manage customer workflows and ownership changes.
- Ensure accurate customer data in Zendesk.
- Provide administrative and operational support.
About the role
Administrative Assistant - Liberty Software
Support the leaders who help pharmacies nationwide!At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.
Note: This role is based in our Grapevine, TX office. Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).
What You’ll Do:
- Act as the central point of contact between executives, internal teams, customers, and external partners
- Assist with planning and coordinating department initiatives, projects, and cross-functional activities
- Prepare dashboards, status updates, and operational summaries as requested
- Track and manage departmental deadlines, priorities, and deliverables
- Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
- Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
- Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
- Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
- Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues
Qualifications:
- 2-4 years of experience in administrative, operations, project coordination, or executive support roles
- Exceptional written and verbal communication skills
- Strong organizational abilities with meticulous attention to detail
- Ability to manage multiple priorities with minimal supervision in a fast‐paced environment
- High level of professionalism, judgment, and confidentiality
- Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
- Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
- Strong analytical and problem-solving skills
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
If you thrive on organization, communication, and supporting leaders APPLY TODAY!
Key skills/competency
- Administrative Support
- Executive Assistance
- Operations Coordination
- Project Management
- Customer Relationship Management
- Data Management
- Microsoft Office Suite
- Zendesk
- Communication Skills
- Organization Skills
Skills & topics
- Administrative Assistant
- Executive Assistant
- Operations Coordinator
- Client Services Support
- Pharmacy Software
- Grapevine, TX
- Microsoft Office
- Zendesk
- Project Coordination
- Data Management
How to get hired
- Tailor your resume: Highlight administrative and operations experience relevant to Liberty Software's needs.
- Showcase your skills: Emphasize organizational abilities, attention to detail, and proficiency in MS Office and project tools.
- Address qualifications directly: Clearly state your years of experience and any familiarity with Zendesk or JIRA.
- Highlight soft skills: Mention your professionalism, judgment, discretion, and ability to handle sensitive information.
- Apply with confidence: Express your enthusiasm for supporting leaders and thriving in a fast-paced environment.
Technical preparation
Master Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).,Familiarize with Zendesk or similar CRM/ticketing systems.,Practice using shared document systems and collaboration tools.,Understand basic project management concepts and tools.
Behavioral questions
Describe how you manage competing priorities.,Give an example of handling sensitive information.,How do you ensure attention to detail in tasks?,Describe a time you proactively solved a problem.
Frequently asked questions
- What is the primary responsibility of the Administrative Assistant at Liberty Software?
- The Administrative Assistant at Liberty Software provides high-level administrative and operational support to the VP of Client Services and Directors, optimizing their productivity and coordinating departmental activities.
- Does Liberty Software offer employment sponsorship for the Administrative Assistant role?
- No, Liberty Software does not offer employment sponsorship opportunities, such as H-1B, OPT, or other work visa status, for this Administrative Assistant role.
- What software proficiency is required for the Administrative Assistant position?
- Proficiency in Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems is required. Familiarity with project management tools like Zendesk and JIRA is preferred.
- What is the minimum experience required for this Administrative Assistant role?
- The ideal candidate will have 2-4 years of experience in administrative, operations, project coordination, or executive support roles.
- What are some key benefits offered by Liberty Software to their employees?
- Liberty Software offers 100% employer-paid medical and life insurance, a 401(k) with employer match, generous PTO, tuition reimbursement, and a fully stocked breakroom, among other benefits.
- Is the Administrative Assistant position remote or on-site?
- This Administrative Assistant position is based in Liberty Software's Grapevine, TX office, indicating it is an on-site role.
- What is the importance of confidentiality for the Administrative Assistant role at Liberty Software?
- Confidentiality is crucial as the role involves handling sensitive information and supporting executive leadership, requiring a high level of professionalism, judgment, and discretion.
- How does the Administrative Assistant support customer workflows at Liberty Software?
- The Administrative Assistant collaborates with Accounting on customer-leaving workflows, supports change-of-ownership processes, and updates customer data in Zendesk for departures and account transitions.
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