Product Owner

Product Owner at Liberty Mutual Insurance

Join Liberty Mutual’s Experience & Strategy team as a Product Owner supporting the delivery of the modern new Q&I sales experiences for our Independent Agent go-to-market channel. You’ll own a portion of the new Q&I sales platform used by thousands of independent agents, defining, optimizing, and growing scope over time.

Reporting to the Director, Product Owner, you’ll be part of the I Buy / I Sell Insurance Professional portfolio focused on delivering a best-in-class sales experience through accurate, transparent, and efficient quotes. You’ll partner across product, engineering, design, compliance, and operations to build modern, scalable sales experiences. If you care about designing best-in-class and innovative sales experiences that delight agents, improve accuracy, and drive operational efficiency, this role is a strong match.

Why this role matters

• High-impact work: influence a new sales platform (new Q&I) used across our Independent Agent channel. Ground-floor opportunity to define and optimize redesigned sales experience for personal lines products.
• High visibility: cross-functional influence, and the ability to shape product direction and user outcomes prior to engineering execution.
• Cross-functional collaboration: partner closely with business leaders, engineers, architects, compliance, research, and UX to translate customer needs into delivered product.
• Career growth: work in an agile environment within a large enterprise portfolio; develop strategic product skills, stakeholder management, and domain expertise in personal lines.
• Data-driven delivery: define and measure product KPIs and build monitoring to ensure long-term product health and ecosystem stability.

Ideal Candidate Will Have

• Strong strategy and visioning: To become independent agents' carrier system of choice, you dream big and act boldly by listening to agents, incorporating business objectives, and articulating a clear strategy.
• Curiosity and tenacity: In service of implementing the best solutions for agents and business, you deeply understand opportunities and rally cross-functional teams to execute.
• Analytical foundation: Data informs and supports your work, and you recognize that a data-driven mindset is imperative to identify and solve problems on a scale.
• Comfort in ambiguity: You are a self-starter and a leader, impacting business and experience outcomes through collaboration.
• Strong stakeholder management and communication skills: You are a strong storyteller with the ability to influence both executive and technical audiences, while breaking down complexity through both written and verbal communications.

Key Responsibilities

• Define and communicate product vision and strategy for your scope of the sales experience, aligned to portfolio and organizational priorities.
• Own and prioritize the product backlog; write clear, testable user stories and acceptance criteria that enable engineering to deliver business value.
• Translate customer problems and business objectives into actionable work, focusing the squad on the highest-value outcomes.
• Collaborate daily with the Agile squad—product designers, engineers, QA, and business SMEs—to clarify requirements, remove roadblocks, and keep delivery aligned to strategy.
• Lead stakeholder engagement across business, technology, and executive leadership to set expectations for timelines, capabilities, and trade-offs.
• Drive planning activities: participate in team and portfolio quarterly planning, demos, retrospectives, and other agile ceremonies.
• Establish and monitor product KPIs and health metrics; design observability where needed and proactively assess impacts on the broader ecosystem.
• Analyze feasibility, cost of delay, and economic trade-offs to support prioritization and decision-making.
• Ensure products comply with regulatory, compliance, and industry constraints; negotiate aligned priorities with internal and external squads/teams.

Qualifications

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor`s degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty.

About Liberty Mutual Insurance

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Key skills/competency

• Product Management
• Agile Methodologies
• Stakeholder Management
• Backlog Prioritization
• User Stories
• Data Analysis
• Sales Experience
• Personal Lines Insurance
• Cross-functional Collaboration
• Strategic Vision