Associate Customer Service Representative

@ Liberty Mutual Insurance

Job Overview

The Associate Customer Service Representative at Liberty Mutual Insurance performs a limited range of customer service activities including obtaining first notice of loss information, responding to inquiries, and explaining processing procedures. This role is vital for delivering excellent outcomes while meeting or exceeding customers' expectations.

Responsibilities

• Obtain information from customers regarding claims and accidents across various lines.
• Provide direct guidance and explain processing procedures clearly.
• Schedule appointments and monitor customer inquiries and problems.
• Refer complicated cases to the appropriate specialist.
• Transmit reports and messages to branch offices and state agencies.
• Act as liaison between management and customers for routine reports.
• Prepare structured reports for management using customer information.
• Maintain logs and update records in automated systems.

Qualifications

Applicants should have strong interpersonal, listening, and communication skills along with the ability to exercise influence and create good outcomes. Previous call center experience is preferred along with a high school diploma or equivalent and 1-2 years of customer service or insurance experience. Knowledge of claims procedures and basic computer skills are essential.

About Liberty Mutual Insurance

Liberty Mutual Insurance is a purpose-driven organization committed to fostering an inclusive environment and providing long-term career opportunities through comprehensive benefits, continuous learning, and strong employee relationships. The role offers competitive compensation and potential growth opportunities as employees develop in their positions.

Key Skills/Competency

• Customer Service
• Claims Intake
• Communication
• Active Listening
• Problem Solving
• Computer Skills
• Report Preparation
• Time Management
• Adaptability
• Team Collaboration