Associate Claims Specialist, Commercial Auto Injury

Associate Claims Specialist, Commercial Auto Injury at Liberty Mutual Insurance

At Liberty Mutual, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation, and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Under direct supervision, the Associate Claims Specialist, Commercial Auto Injury develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. This role assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Weatogue, CT; Indianapolis, IN; Plano, TX; Suwanee, GA; or Lake Oswego, OR; Las Vegas, NV; Chandler, AZ. (Please note this policy is subject to change.)

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
• Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
• Updates file and provide comprehensive reports as required.

The Liberty Mutual Mobility Solutions organization draws staff from both USRM and GRS to help us ensure we meet our needs across all of our claims departments in USRM, GRS and LMMS.

At this time, we are looking to fill a finite number of openings. Based on business need, we intend to hire the top candidates from USRM and the top candidates from GRS. Applicants from USRM will not compete with and will not be compared to applicants from GRS, and vice versa. In the event we do not receive enough qualified applicants from each business unit, we may adjust our approach to sourcing talent to fill these roles.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory.
• Licensing may be required in some states.

Key skills/competency

• Claims Investigation
• Liability Assessment
• Loss Evaluation
• Negotiation Skills
• Settlement Management
• Commercial Auto Claims
• Policyholder Service
• Interpersonal Communication
• Analytical Thinking
• Insurance Coverage