Associate Account Analyst

Associate Account Analyst

This is an entry-level position within the Account Analyst job family, with a goal of acquiring a basic understanding of risk evaluation on new and renewal business.

Position Type and Location

This is a hybrid position. Those within 50 miles of our offices in Plymouth Meeting, PA, and Boston, MA, must report to the office twice a week. Please note that this policy is subject to change.

Key Responsibilities

• Gathers, organizes, and enters information into pricing models.
• Performs initial analysis of exposure, loss, and coverage for the underwriter.
• Supports the underwriter and agent/broker with highly responsive service by managing workflow from clearance through policy issuance and file documentation.
• Coordinates service requests in a timely manner.
• Deconstructs submissions by identifying, gathering, and entering information into systems, pricing tools, and models.
• Flags referral triggers and initiates/manages requests to internal service providers (e.g., rating).
• Gathers, analyzes, and ensures the accuracy of pricing and proposal information.
• Provides customer service to brokers and agents, answers questions, and resolves problems on topics such as policy transactions, billing, and service needs.
• Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements, and file documentation.
• Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary.
• Supports the underwriter with mid-term account reviews/stewardship, ongoing service, service planning, and endorsements.

Qualifications

Capabilities include critical thinking/problem-solving, decision-making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability, and the ability to learn and apply new information quickly and accurately.

Knowledge, skills, and capabilities typically acquired through 2 or more years of related work experience. Associate's or Bachelor's degree preferred.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Key skills/competency

• Risk Evaluation
• Data Entry
• Policy Issuance
• Customer Service
• Account Management
• Underwriting Support
• Pricing Models
• Communication Skills
• Detail Orientation
• Problem Solving