Department Store Manager
LH Group
Job Overview
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Job Description
About LH Group
Since 1976, LH Group has cultivated a world of elegance and care, driven by a deep appreciation for children, quality, and aesthetics. Every store, collection, and customer interaction embodies authentic, understated luxury. Lapin House operates as a multidimensional, contemporary fashion group with a significant international footprint. Beyond its premium childrenswear collection, the group exclusively represents global premium and luxury adult brands, including Polo Ralph Lauren and Vilebrequin, engaging in retail, wholesale, exports, e-commerce, logistics, and production. At Lapin House, employees are considered an extension of the brand, fostering an environment where care extends equally to customers and the team. Explore the full portfolio, from children's to adult fashion, with multinational operations and a 360° market presence, at www.hlgroup.gr.
About the Department Store Manager Role
As a Department Store Manager for Empoli Outlet in Peristeri, you will be crucial in overseeing the smooth operation and growth of our corners within the outlet. This role emphasizes delivering an exceptional customer experience, achieving commercial targets, and ensuring efficient daily store performance. Furthermore, you will contribute to the strategic development of Empoli Outlet, supporting its commercial direction and enhancing both sales and visitor traffic.
Key Responsibilities
- Customer Experience & Team Development
- Ensure the delivery of high-quality customer service in line with company standards.
- Oversee the induction and onboarding of new team members, providing continuous training on customer service, sales, back-office, and cash operations.
- Guide, support, and motivate the team through daily coaching, active feedback, and motivation initiatives.
- Build and maintain strong relationships with VIC (Very Important Customers) clients.
- Handle customer complaints and special cases promptly and effectively.
- Support opening/closing procedures as a key holder when necessary.
- People Coordination
- Collaborate with HR and Commercial teams on staffing and personnel allocation across corners.
- Prepare weekly work schedules and ensure adequate staffing coverage.
- Monitor sales targets and KPIs (UPT, CONV, ATV) per corner; analyze performance and propose improvement actions.
- Support Visual Merchandising teams at each corner to ensure brand consistency.
- Ensure compliance with company procedures, working hours, and grooming standards.
- Operations & Store Management
- Coordinate external partners such as security, cleaning services, and technical teams.
- Monitor and resolve technical issues in collaboration with third parties.
- Oversee the smooth operation of warehouse and logistics processes.
- Supervise cash handling, bank deposits, and back-office procedures.
- Monitor the execution of promotional activities and in-store communication materials.
- Prepare weekly performance reports, including KPI analysis and improvement proposals.
- Strategy & Development
- Participate in annual action planning (Action Plan Calendar).
- Contribute to shaping the strategic direction of Empoli Outlet through proposals that drive commercial growth and enhance the customer experience.
- Support the identification and onboarding of new brands into the Empoli Outlet portfolio.
- Foster relationships with Area Managers of independent corners to exchange best practices.
Qualifications
- Minimum 2 years of retail experience, ideally in a department store or outlet environment.
- Strong communication skills, professional presence, and a commercial mindset.
- Fluent in Greek and English (additional languages are a plus).
- Reliability, responsibility, and a strong team-oriented approach.
- Proficiency in computer systems & ERP (e.g., POS, MS Office).
- Strong organizational skills, autonomy, and a collaborative mindset.
- Leadership ability with proven skills in coaching, motivating, and developing teams.
- Excellent time management and prioritization skills.
What LH Group Offers
- A leadership role in a growing premium brand, offering room for creativity.
- Flexibility, autonomy, and collaboration with dynamic teams.
- Career growth opportunities, company benefits, and comprehensive training.
- A work environment that values aesthetics, quality, and its people.
Key skills/competency
- Retail Operations
- Customer Service Excellence
- Team Leadership & Development
- Sales Management
- Visual Merchandising
- Inventory Control
- Logistics Management
- Cash Handling & Back-Office
- Strategic Planning
- ERP & POS Systems
How to Get Hired at LH Group
- Research LH Group's brand identity: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their 'elegance and care' philosophy.
- Tailor your resume for retail leadership: Highlight your experience in department store management, sales target achievement, team development, and operational oversight to align with LH Group's needs.
- Showcase customer experience expertise: Emphasize your ability to build VIC client relationships, resolve complaints effectively, and ensure high-quality customer service standards at LH Group.
- Prepare for operational and analytical questions: Be ready to discuss your experience managing warehouse processes, cash handling, KPI analysis (UPT, CONV, ATV), and improving store performance for LH Group.
- Demonstrate strategic thinking: Discuss how you would contribute to commercial growth, support new brand identification, and foster best practices within a department store environment like Empoli Outlet.
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