Senior Product Manager – Agentic AI Systems
Level AI · San Francisco Bay Area
- On site
- Full-time
- $150,000 / year
- San Francisco Bay Area
Job highlights
- Manage agentic AI systems product initiatives.
- Own lifecycle: orchestration, decisioning, evaluation.
- Collaborate with Engineering, AI/ML, Design.
- Work directly with enterprise customers.
- Impact enterprise AI adoption and trust.
About the role
About Level AI
Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale.Role Overview
We squo;re looking for a Senior Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments. This role emphasizes execution, customer impact, and production rigor, with opportunities to grow into broader platform ownership over time.What You squo;ll Do:
- Define and execute product initiatives for agentic AI systems, with a focus on measurable customer and business outcomes
- Own significant parts of the agentic system lifecycle, including orchestration, decisioning, evaluation, and iteration
- Contribute to building a repeatable framework for launching, evaluating, and improving agentic capabilities across customers
- Help define how agentic systems are measured and improved in production, balancing autonomy with safety and reliability
- Partner closely with Engineering, Applied AI/ML, Design, and Solutions teams to ship production-ready systems
- Work directly with customers to understand workflows, requirements, and success criteria
- Drive customer-informed prioritization by staying close to live deployments and real usage patterns
- Support best practices for agent evaluation, iteration, and safe rollout
- Represent the product in customer conversations, demos, and feedback sessions
What We squo;re Looking For:
Required
- 4 years of Product Management experience, preferably with AI-driven or platform products
- Experience shipping and iterating on production software systems
- Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership)
- Strong customer-facing skills and comfort working with enterprise customers
- Ability to translate ambiguous problems into clear product requirements
- Excellent collaboration and communication skills
Nice to Have:
- Experience with conversational systems, automation, or real-time decisioning
- Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops
- Experience working in enterprise SaaS or B2B platforms
- Technical background or strong comfort working with engineering and ML teams
Why This Role at Level AI:
- Work on real production agentic AI systems, not experiments
- High exposure to customers, data, and real-world outcomes
- Opportunity to grow into broader platform or Principal-level ownership
- Meaningful impact on how enterprises adopt and trust AI
Key skills/competency
- Product Management
- Agentic AI Systems
- AI/ML
- LLMs
- Production Software
- Customer Success
- SaaS
- B2B Platforms
- Enterprise SaaS
- Communication Skills
Skills & topics
- Product Management
- AI
- Agentic AI
- LLM
- Customer Experience
- SaaS
- B2B
- Platform
- Remote
- US
How to get hired
- Tailor your resume: Highlight 4+ years of PM experience with AI, platform, or SaaS products. Emphasize shipping production software and LLM/agentic system exposure.
- Showcase customer impact: Detail your experience translating customer needs into product requirements and driving measurable outcomes.
- Demonstrate collaboration: Provide examples of working closely with engineering, AI/ML, and design teams on complex projects.
- Prepare for interviews: Be ready to discuss your experience with agentic AI systems, production rigor, and customer-facing strategies.
- Research Level AI: Understand their AI-native CX intelligence platform and agentic AI systems focus to align your application.
Technical preparation
Study agentic AI system architecture.,Understand LLM capabilities and limitations.,Review production software development lifecycles.,Familiarize with AI evaluation metrics.
Behavioral questions
Describe a complex AI product you launched.,How do you handle ambiguous requirements?,Share experience managing cross-functional teams.,How do you balance product autonomy and safety?
Frequently asked questions
- What specific experience is required for the Senior Product Manager role at Level AI?
- The Senior Product Manager role at Level AI requires at least 4 years of Product Management experience, preferably in AI-driven or platform products. You should also have experience shipping and iterating on production software systems and exposure to LLMs, agentic systems, or AI-powered workflows. Strong customer-facing skills for enterprise clients are also essential.
- How does Level AI use AI in its hiring process for the Senior Product Manager position?
- Level AI may utilize AI tools to assist with parts of the hiring process, such as reviewing applications or analyzing resumes for the Senior Product Manager role. These tools are meant to support the recruitment team, not replace human judgment in the final hiring decisions.
- What are the key responsibilities of a Senior Product Manager at Level AI?
- As a Senior Product Manager at Level AI, you will define and execute product initiatives for agentic AI systems, focusing on measurable outcomes. You will own parts of the system lifecycle (orchestration, decisioning, evaluation), build launch frameworks, define measurement strategies, and collaborate closely with engineering, AI/ML, and design teams. Direct customer engagement to understand workflows and requirements is also a key responsibility.
- What kind of AI systems will I be working on as a Senior Product Manager at Level AI?
- You will be working on real production agentic AI systems at Level AI. These systems are designed to reason, act, and improve across high-volume customer interactions, powering contact center workflows and delivering business outcomes. This means working with systems that are already deployed and impacting customers, rather than experimental setups.
- Is this a remote role for the Senior Product Manager position?
- The Senior Product Manager role is based in the US, with options for remote work. However, a preference is indicated for candidates located in the Bay Area, suggesting a potential for hybrid or on-site engagement if not fully remote.
- What is the expected career growth for a Senior Product Manager at Level AI?
- This role offers opportunities for growth into broader platform ownership or Principal-level responsibilities over time. The emphasis on working with production systems and direct customer interaction provides a strong foundation for career advancement within the company.