Customer Service Representative
@ Level 3 Human Resource

Mumbai, Maharashtra, India
₹432,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @level3hr.in
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Job Details

Customer Service Representative at Level 3 Human Resource

We are hiring for a Customer Service Representative to handle US payment gateway processes. This role is based in Malad and follows US shifts with 5 working days per week and 2 rotational off days.

Requirements:

  • HSC or Graduate with one year of experience
  • One year of international BPO experience
  • Immediate joiners preferred

Salary: Up to 36,000 in-hand, based on experience.

Key skills/competency

  • Customer Service
  • Payment Gateway
  • International BPO
  • US Shifts
  • Communication
  • Problem Solving
  • Time Management
  • Adaptability
  • Teamwork
  • Process Orientation
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How to Get Hired at Level 3 Human Resource

🎯 Tips for Getting Hired

  • Research Level 3 Human Resource: Understand their business model and culture.
  • Customize your resume: Highlight international BPO experience.
  • Detail your shift willingness: Emphasize US shifts availability.
  • Prepare clear examples: Discuss relevant customer service challenges.

📝 Interview Preparation Advice

Technical Preparation

Review US payment gateway systems.
Practice phone and email support scenarios.
Study international BPO service standards.
Learn troubleshooting payment issues.

Behavioral Questions

Describe handling difficult customer situations.
Explain team conflict resolution experiences.
Discuss adaptability in shift work.
Share example of quick problem-solving.

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