English Call Center Representative
LEO Trading Agency
Job Overview
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Job Description
About LEO Trading Agency
LEO Trading Agency is a limited liability company operating under a franchise model specializing in trading agencies. Since partnering with Vodafone Egypt in July 2012, the company has successfully managed 31 Vodafone Express stores. In addition to telecommunications retail, the company is active in Import & Export and offers Outsourcing and Recruitment services.
Job Overview
The English Call Center Representative position involves handling customer inquiries, providing accurate information, resolving issues, delivering an excellent customer experience, and working efficiently in a fast-paced environment. No previous experience is required and fully paid training will be provided from home. Candidates with a B2+ or C1 English level are encouraged to apply. The role is available in two locations: Cairo (Smart Village) and Alexandria (Smouha), with a hybrid work arrangement.
Compensation & Benefits
The position offers a competitive salary with additional KPIs (up to 20,000 EGP), along with a hybrid work model.
Key Skills/Competency
- Customer Service
- Fluent English
- Call Center
- Communication
- Problem Resolution
- CRM Systems
- Hybrid Work
- Sales KPIs
- Training
- Telecommunications
How to Get Hired at LEO Trading Agency
- Customize your resume: Highlight call center and customer service skills.
- Research LEO Trading Agency: Understand their franchise and telecom operations.
- Practice interview questions: Prepare clear examples of problem-solving scenarios.
- Follow application tips: Submit detailed cover letters and references.
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