Virtual Medical Assistant
Lensa
Job Overview
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Job Description
Virtual Medical Assistant at MedSpecialized, Inc. (via DrCatalyst)
Lensa promotes jobs on behalf of its direct clients. This specific opportunity is for MedSpecialized, Inc., partnering with DrCatalyst, a remote healthcare staffing organization with over 250 billable staff from the Philippines, servicing healthcare companies across America. DrCatalyst is seeking energetic, highly fluent English-speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators.
Throughout your career, you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.
Work Schedule and Arrangement
This position entails a night shift with a remote setup. Applicants must be residing in the Philippines, outside of Cebu Province only. The main office is located at 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu.
Responsibilities
- Answer inbound calls for scheduling, rescheduling, and clinic information.
- Make outbound calls for patient appointment reminders, wellness checks, and more.
- Supply EMR notes on all calls conducted, looping in onsite personnel and providers.
- Engage in Google Chat with online personnel, as well as separate chats with DrCatalyst team members.
Requirements
- At least college level education.
- Must have at least 6 months of BPO Healthcare account experience.
- Excellent English proficiency with strong communication skills.
- Typing speed of 25 wpm or faster.
- Internet speed must be at least 100 mbps.
- Computer literacy (GMail, Google Sheets).
- Stable internet connection and a conducive work environment at home.
- Physically fit to work in a BPO setting.
- Willing to work during holidays and weekends.
- Must be residing outside Cebu.
Salary And Monetary Benefits (in PHP)
- Monthly salary of 20,000 - 30,000
- New hire bonus of 5,000
- Attendance bonus of 2,000
Perks And Other Benefits
- Paid Training Period.
- All national Philippines and USA holidays are observed.
- Paid time off—public holidays, vacation, and personal time off.
- Robust and effective Government Benefits Administration.
- Lactation breaks (for breastfeeding moms).
- Discounted optical services with our partner clinic.
- Free Health insurance with one (1) free dependent.
- Free Life insurance.
- Free Accident insurance.
- Company-sponsored outings.
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga).
- International travel opportunities (India and US office).
Our Recruitment Process
The hiring process for the Virtual Medical Assistant role includes:
- Candidate Application Form
- General Assessment
- Phone Screening
- Technical Interview (Virtual)
- Reference Check
- Job Offer
- Training
Key skills/competency
- Medical Terminology
- EMR Systems
- Patient Scheduling
- Communication Skills
- Call Handling
- BPO Healthcare
- Data Entry
- English Fluency
- Google Workspace
- Customer Service
How to Get Hired at Lensa
- Research DrCatalyst/MedSpecialized, Inc.'s culture: Study their remote healthcare staffing model and US client needs to understand the impact of a Virtual Medical Assistant.
- Tailor your resume effectively: Highlight BPO healthcare account experience, EMR proficiency, strong communication skills, and computer literacy for the Virtual Medical Assistant role.
- Prepare for a thorough technical interview: Practice typing speed (25 WPM+), demonstrate strong computer literacy (GMail, Google Sheets), and ensure a stable home internet connection (100 Mbps).
- Showcase excellent English fluency: Emphasize clear, articulate verbal and written communication, critical for interacting with US healthcare providers and patients.
- Express adaptability and commitment: Be ready to discuss your readiness for night shifts, working weekends/holidays, and maintaining a conducive remote work environment.
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