Virtual Assistant

Position Overview: Virtual Assistant at MCI

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. We operate globally with both on-site and remote agents, focusing on enhancing customer journeys and driving scalability.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. This role's primary responsibility is to maintain organization, prioritize efficiently, complete tasks effectively, and support the Executive Assistant.

The ideal candidate possesses an excellent command of the English language, a strong work ethic, and prior administrative experience. You should be capable of handling administrative projects and delivering high-quality work with minimum supervision.

To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

The successful Virtual Assistant will be enthusiastic, confident, and flexible, demonstrating strong organizational skills, including the ability to multi-task, prioritize under pressure, and meet deadlines.

• Perform a variety of administrative duties.
• Accurately and efficiently capture and input information into the company database.
• Keep all filing systems up to date.
• Provide team-based support.
• Communicate effectively with stakeholders.
• Respond to emails and phone calls.
• Schedule meetings.
• Book travel and accommodations.
• Manage a contact list.
• Prepare customer spreadsheets and maintain online records.
• Create presentations as assigned.
• Meet team productivity and accuracy standards.
• Ensure confidentiality while handling sensitive information.
• Follow policies, procedures, and assigned workflows.
• Perform other administrative tasks and duties as needed.

Candidate Qualifications

We encourage all positive, driven, and confident applicants to apply. Ideal candidates are highly motivated and dedicated.

• Proven experience as a Virtual Assistant or Office Admin Assistant (BPO preferred).
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Excellent time management skills and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with multi-tasking ability.
• Wired, high-speed internet connection (Download speed of 20Mbps+).
• Ability to type swiftly and accurately (20+ words a minute).

Compensation & Benefits

At MCI, we value your contribution and offer competitive compensation and benefits packages designed to grow with you. Starting compensation is based on experience, along with a variety of benefits and incentives:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days, MEC medical plans after 30 days.
• Retirement Savings: Secure your future with available retirement programs.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture.
• Casual Dress Code: Be comfortable while you work.

Key skills/competency

• Administrative Support
• Task Prioritization
• Data Entry
• Office Management
• MS Office Suite
• Communication Skills
• Organizational Skills
• Time Management
• Problem-Solving
• Confidentiality