Virtual Assistant

Position Overview: Virtual Assistant at MCI

MCI is a rapidly expanding tech-enabled business services company in the USA, renowned for its strong call center presence and global operations. We specialize in delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse sectors including healthcare, retail, government, education, telecom, and financial services. Our contact centers, powered by both on-site and remote agents, leverage advanced technologies to enhance customer journeys, scalability, and cost efficiency.

At MCI, we are dedicated to cultivating an environment where professionals can build meaningful careers, access continuous learning opportunities, and contribute to the success of an industry-leading organization. We are actively seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. This role's primary focus is organization, task prioritization, efficient task completion, and providing support to the Executive Assistant.

The ideal candidate will possess an excellent command of the English language, a strong work ethic, and prior administrative experience. You should be capable of managing administrative projects and delivering high-quality work with minimal supervision.

To be considered for this Virtual Assistant role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

The successful Virtual Assistant candidate will be enthusiastic, confident, and flexible, demonstrating strong organizational skills, including the ability to multi-task, prioritize work under pressure, and meet deadlines.

• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date
• Provide support in a team-based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and assigned workflows set by department leadership
• Perform other administrative tasks and duties as needed

Candidate Qualifications

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this Virtual Assistant position are highly motivated and dedicated.

• Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Compensation Details

At MCI, we believe in recognizing and rewarding hard work. Our competitive compensation and benefits packages are designed to grow with you. Starting compensation for the Virtual Assistant role is based on experience, complemented by a variety of benefits and incentives.

What You Can Expect From MCI:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings: Secure your future with available retirement programs.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture fostering collaboration.
• Casual Dress Code: Be comfortable while you work.

Physical Requirements

This remote Virtual Assistant job operates in a professional environment. The employee will be largely sedentary, requiring prolonged sitting/standing while using a computer and telephone headset. Regular operation of computer and office equipment, including a phone, copier, and printer, is required. Occasional movement around the office, reaching, raising/lowering objects, moving objects, holding objects, and exerting force up to forty (40) pounds may be necessary.

Conditions of Employment

All MCI Locations require authorization to work in the country where the job is based. The Virtual Assistant role is subject to a LEVEL II background and/or security investigation with a fingerprint, and drug screening, with job offers contingent on results.

Key skills/competency

• Administrative Support
• Data Entry
• Task Prioritization
• Organizational Skills
• MS Office Proficiency
• Communication Skills
• Scheduling
• Records Management
• Confidentiality
• Problem-Solving