Virtual Assistant

Position Overview: Virtual Assistant at MCI

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning, and contribute to a globally expanding organization.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. Your primary responsibility will be to maintain organization, prioritize tasks, complete them efficiently, and support the Executive Assistant. The ideal candidate will possess an excellent command of the English language, a strong work ethic, and prior administrative experience, capable of handling administrative projects and delivering high-quality work with minimum supervision.

To be considered for this role, you must complete a full application on MCI's company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

The successful Virtual Assistant will be enthusiastic, confident, and flexible, demonstrating strong organizational skills, including the ability to multi-task, prioritize work under pressure, and meet deadlines.

• Perform a variety of administrative duties.
• Accurately and efficiently capture and input various forms of information into the company database.
• Keep all filing systems up to date.
• Provide support in a team-based environment.
• Communicate effectively with stakeholders.
• Respond to emails and phone calls.
• Schedule meetings.
• Book travel and accommodations.
• Manage a contact list.
• Prepare customer spreadsheets and keep online records.
• Create presentations as assigned.
• Meet team productivity and accuracy standards.
• Ensure confidentiality while handling sensitive information.
• Follow policies, procedures, and assigned workflows set by department leadership.
• Perform other administrative tasks and duties as needed.

Candidate Qualifications

We encourage all positive, driven, and confident applicants to apply. Ideal candidates for this Virtual Assistant position are highly motivated and dedicated.

• Proven experience as a Virtual Assistant or Office Admin Assistant (BPO experience preferred).
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.
• Have a wired, high-speed internet connection (Download speed of 20Mbps+).
• Ability to type swiftly and accurately (20+ words a minute).

Compensation & Benefits That Fit Your Life

At MCI, your hard work is recognized and rewarded. Our competitive compensation and benefits packages are designed to grow with you. Starting compensation is based on experience, alongside a variety of benefits and incentives.

You can expect:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans after 30 days.
• Retirement Savings: Secure your future with available retirement programs.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning.
• Fun, Engaging Work Environment: Enjoy a collaborative and engaging team culture.
• Casual Dress Code: Be comfortable while you work.

MCI tailors offerings to fit the needs of its diverse team. While specific benefits may vary by geography, the core commitment to rewarding effort, providing growth, and creating a valued environment remains.

Physical Requirements

This remote role primarily involves sedentary work using a computer and telephone headset for extended periods. The Virtual Assistant will regularly operate office equipment and may occasionally need to move objects up to forty pounds.

Key skills/competency

• Administrative Support
• Data Entry
• Microsoft Office Suite
• Time Management
• Organizational Skills
• Communication Skills
• Attention to Detail
• Problem-Solving
• Confidentiality
• Remote Work