Virtual Assistant

Position Overview: Virtual Assistant at MCI

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries. We are committed to fostering an environment for professionals to build meaningful careers, access continuous learning, and contribute to a globally expanding organization.

We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The primary responsibility of the Virtual Assistant is to maintain organization, prioritize tasks, complete duties efficiently, and support the Executive Assistant. The ideal candidate will possess an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work with minimum supervision.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

The successful Virtual Assistant candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate strong organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.

Key Responsibilities:

• Perform a variety of administrative duties
• Accurately and efficiently capture and input various forms of information into the company database
• Keep all filing systems up to date
• Provide support in a team-based environment
• Communicate effectively with stakeholders
• Respond to emails and phone calls
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Create presentations as assigned
• Meet team productivity and accuracy standards
• Ensure confidentiality while handling sensitive information
• Follow policies, procedures, and assigned workflows set by department leadership
• Perform other administrative tasks and duties as needed

Candidate Qualifications

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this Virtual Assistant position are highly motivated and dedicated.

Required Qualifications:

• Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days, and MEC medical plans after 30 days.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability Insurance: Short-term disability coverage is available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture.
• Casual Dress Code: Be comfortable while you work.

Physical Requirements and Conditions of Employment

This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary, required to sit/stand for long periods using a computer and telephone headset. The employee will regularly operate a computer and other office equipment. The employee may occasionally move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions:

• Must be authorized to work in the country where the job is based.
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (contingent on results).
• Willing to submit to drug screening (contingent on results).

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services. In 2019, Marlowe Companies Inc. (MCI) was named Iowa's Fastest Growing Company and the 452nd Fastest Growing Privately Company in the USA. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across various brands.

Key skills/competency

• Administrative Support
• Data Entry
• Task Prioritization
• MS Office Proficiency
• Communication Skills
• Time Management
• Office Management
• Problem-Solving
• Confidentiality
• Remote Work