Technology Analyst 1, Robotic Process Automation

Technology Analyst 1, Robotic Process Automation at New York State Office of Information Technology Services

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Technology Analyst 2 (Robotic Process Automation), the Technology Analyst 1, Robotic Process Automation will be responsible for identifying, designing, and overseeing the implementation of software robots (bots) to automate repetitive tasks and processes. This role aims to meet client agency business needs by increasing operational efficiency and productivity. The position will collaborate with business managers and IT professionals to understand business requirements and translate them into technical specifications, ensuring the successful execution of IT projects.

Duties Description

• Analyze business processes and workflows to identify opportunities for automation.
• Design, test, and implement RPA bots to automate repetitive tasks.
• Work closely with stakeholders to understand their needs and requirements.
• Document RPA processes, including technical design, test results, and user manuals.
• Provide ongoing maintenance and support for RPA bots to ensure they function properly.
• Monitor and manage automated processes to ensure they are operating efficiently and effectively.
• Train end users on how to use RPA bots and handle any issues that may arise.
• Keep up to date with advancements and best practices in RPA technologies.
• Provide input for strategic planning around the use of RPA technologies.

Minimum Qualifications

Five (5) years of information technology experience, one (1) year of which must be within the discipline of robotic process automation.

Substitutions:

• Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
• Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three (3) years of general information technology experience.
• Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
• Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.

Preferred Qualifications

Preference for candidates holding relevant RPA certification from recognized institutions or software providers. Technical proficiency in RPA tools like UiPath, Blue Prism, or Automation Anywhere to develop, design, and test automation scripts. Strong analytical skills to understand business processes, identify automation opportunities, and evaluate the feasibility of automation. Excellent problem-solving skills to troubleshoot issues that may arise during the automation process and come up with effective solutions. Knowledge of business process re-engineering and process mapping, to optimize and improve business processes prior to automation. Strong communication skills to interact with stakeholders, understand their needs, and explain technical details in a non-technical language. Project management skills to prioritize tasks, manage timelines, and deliver projects on time and within budget. Understanding of programming languages like .NET, C#, Python, or Java to customize automation solutions as per business needs. Knowledge of SQL and relational databases, to handle data-related tasks in automated processes. Familiarity with technologies that are often integrated with RPA, like artificial intelligence and machine learning concepts.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually.
• Up to Thirteen (13) days of paid vacation leave annually.
• Up to Five (5) days of paid personal leave annually.
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development.

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership.
• NYS Deferred Compensation.
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
• Public Service Loan Forgiveness (PSLF) And many more.

Application Notes

To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.

Key skills/competency

• Robotic Process Automation (RPA)
• UiPath
• Blue Prism
• Automation Anywhere
• Business Process Analysis
• Project Management
• SQL
• Python
• C#
• Artificial Intelligence (AI)