Technical Support Service Desk Associate Health...
@ Lensa

Hybrid
$55,000
Hybrid
Full Time
Posted 16 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @nttdata.com
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Job Details

About the Role

The Technical Support Service Desk Associate Healthcare Remote at NTT DATA delivers exceptional technical support to healthcare customers. Based in Fargo, ND, this position is critical in handling calls, emails, chat, and self-service contacts in a 24x7x365 call center environment.

Day to Day Responsibilities

  • Provide technical assistance via phone, email, and chat.
  • Resolve workflow issues, application errors, and access problems.
  • Maintain high first-contact resolution rate (over 90%).
  • Escalate complex issues to appropriate teams.
  • Ensure adherence to scripts, workflows, and policies.

Job Requirements

  • 1 to 3 years of experience in customer service and technical support.
  • Experience in a contact center or healthcare environment is preferred.
  • Strong problem-solving, clear communication, and detail orientation.
  • Flexibility to work shifts, weekends, holidays, and overtime when required.
  • Must have high-speed wired internet, a functional cell phone, and ability to use Microsoft Teams.

Why Work with NTT DATA?

NTT DATA Services, part of a $30 billion global innovator, is known for its comprehensive healthcare solutions. Employees benefit from ongoing training, career growth, and the stability of a global leader in digital and AI infrastructure.

Key Skills/Competency

  • Customer Service
  • Technical Support
  • Healthcare Applications
  • Call Center Operations
  • Problem Solving
  • Communication
  • Shift Flexibility
  • Training & Development
  • Microsoft Teams
  • Escalation Management
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Align skills with NTT DATA requirements.
  • Highlight relevant experience: Emphasize call center and healthcare support.
  • Research NTT DATA: Review their mission and recent initiatives.
  • Practice technical interviews: Prepare for troubleshooting scenarios.
  • Prepare for behavioral questions: Showcase teamwork and adaptability.

📝 Interview Preparation Advice

Technical Preparation

Review healthcare systems troubleshooting techniques.
Practice technical troubleshooting scenarios.
Familiarize with call center support processes.
Update knowledge on remote technical tools.

Behavioral Questions

Describe handling high-pressure customer calls.
Explain adapting to shift changes.
Talk about managing difficult customer interactions.
Provide an example of teamwork under stress.

Frequently Asked Questions