Technical Support Service Desk Associate Health...
@ Lensa

Hybrid
$70,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @nttdata.com
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Job Details

About the Role

The Technical Support Service Desk Associate Healthcare Remote at NTT DATA provides comprehensive technical support to healthcare customers via phone, email, chat, and self-service. Responsible for promptly responding to workflow issues, application errors, access problems, and functionality concerns, this role emphasizes first contact resolution and high-quality customer service.

Key Responsibilities

  • Handle diverse customer contacts in a call center environment 24x7x365.
  • Respond to incoming queries and issues with promptness.
  • Escalate complex technical and application issues appropriately.
  • Maintain compliance with scripts, workflows, and corporate policies.
  • Engage in ongoing training for next-level support and career advancement.

Shift Flexibility & Requirements

All candidates must exhibit shift flexibility including weekends, holidays, and occasional overtime. A quiet workspace with high-speed wired internet, a functional cell phone, and two-factor authentication capability is required.

Preferred Qualifications

  • 1-3 years of customer service experience, ideally in healthcare or a call center.
  • Experience in customer problem analysis and technical resolution.
  • Strong ability to explain complex technical concepts for non-technical audiences.
  • High school diploma or equivalent required.

About NTT DATA

NTT DATA is a global leader in technology services with a $30 billion portfolio, serving 75% of the Fortune Global 100. With a diverse workforce spread in over 50 countries, NTT DATA focuses on innovation in healthcare, technology consulting, AI, cloud hosting, and more.

Key skills/competency

  • Technical support
  • Customer service
  • Healthcare systems
  • Call center
  • Problem resolution
  • Shift flexibility
  • Communication
  • Escalation
  • Training
  • Compliance
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to technical support key skills.
  • Highlight healthcare expertise: Emphasize your healthcare and call center background.
  • Prepare for shift questions: Be ready to discuss flexible scheduling.
  • Research NTT DATA: Review company culture and mission on their website.

📝 Interview Preparation Advice

Technical Preparation

Review common troubleshooting scenarios.
Familiarize with healthcare support systems.
Practice call center software operation.
Update knowledge on remote support tools.

Behavioral Questions

Describe your shift flexibility experience.
Explain a time you resolved complex issues.
Discuss handling high-pressure support scenarios.
Detail teamwork in a call center environment.

Frequently Asked Questions