Technical Support Engineer

Position Summary

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing and Sales.

Responsibilities

• Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
• Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
• Producing training materials and multimedia materials used to train users in the use of the design software.
• Serving as primary support liaison between Bentley and users.
• Occasionally travelling to user sites to perform training and consulting.
• Conveying user feedback to product development staff.
• Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows.
• Possessing thorough knowledge of company’s products and other applications used by users.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
• Keeping users informed of how and when problems are resolved.
• Being involved in any additional follow up, testing and troubleshooting.
• Appropriately referring issues to other support and quality assurance areas.
• Promoting and maintaining a high quality, professional, service-oriented company image among users.

Qualifications

• Civil Engineering degree or equivalent training and experience
• Professional Engineer license a bonus
• 1-5 years of experience in road, rail, and site design preferred
• English Language Proficiency
• Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
• Excellent written and verbal communication skills
• Strong critical thinking skills and a desire to solve problems
• Self-motivated, proactive with a strong desire to learn
• This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
• The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• This role does not require travel.

What We Offer

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

Who We Are

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Key skills/competency

• Civil Engineering
• Technical Support
• Software Applications
• Roadway Design
• Rail Design
• Site Design
• Customer Training
• Troubleshooting
• Communication Skills
• CAD Software (e.g., MicroStation, AutoCAD)