Team Administrator

@ Lensa

Overview

Lensa, a career site connecting job seekers with opportunities, is promoting a Team Administrator role for Activate Group Inc. Listed in the Sunday Times 100 fastest-growing UK private companies, this role is based in Peterborough.

About the Role

As a Team Administrator, you will manage a high volume of emails, handle inbound enquiries, process estimates and images into the system, allocate tasks, monitor incident records, support call enquiries, and perform various administrative tasks. You will also be responsible for managing your own workload, meeting SLAs, providing accurate updates, and ensuring a seamless service for customers while collaborating with other departments.

Skills and Experience

• Handle inbound email enquiries from multiple stakeholders.
• Load instructions, estimates, and images into bespoke software.
• Monitor camera footage to record incidents accurately.
• Assist with inbound call enquiries and general admin tasks.
• Manage customer queries and escalate only when necessary.

Benefits

Enjoy 33 days holiday (including bank holidays), a personal health cash plan, enhanced family leave benefits, life assurance, free breakfasts and fruit, and birthday surprises.

What You Can Expect

Activate Group prioritizes team member well-being with support whether you work from the Peterborough office or from home. Exceptional career development opportunities and a culture that values accountability, initiative, and teamwork are key.

Key Skills/Competency

• Email Management
• Customer Service
• Database Management
• Time Management
• Communication
• Problem Solving
• Incident Monitoring
• Team Collaboration
• Administrative Skills
• Software Proficiency