24 hours ago
System Support Admin
Lensa
Hybrid
Full Time
$65,000
Hybrid
Job Overview
Job TitleSystem Support Admin
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$65,000
LocationHybrid
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Job Description
About the Role: System Support Admin
Lensa is promoting a fully remote System Support Admin position for a mortgage company. This role is crucial for providing day-to-day administrative support across mortgage technology platforms like Encompass and related systems.
This is a fully remote position.
Key Responsibilities:
- Provide day-to-day administrative support for mortgage technology platforms such as Encompass and related systems.
- Manage onboarding and offboarding processes by setting up user accounts and configuring roles and permissions.
- Enable Single Sign-On (SSO) and ensure appropriate system access based on job function.
- Serve as first-level support for basic system issues, assisting with login problems, access errors, and common functionality questions.
- Escalate more complex technical issues to appropriate teams as needed.
- Collaborate effectively with IT, HR, and operations teams to ensure smooth user access and system reliability.
- Contribute to a positive new-hire experience through efficient system setup and support.
Skills and Requirements:
- 1+ year of professional experience in an administrative or technical position (Help Desk, Onboarding, Admin, etc.).
- Strong computer skills, specifically in Microsoft Outlook.
- Proficiency in basic technical troubleshooting, including resolving login failures, access errors, password resets, and SSO issues.
- Experience in setting up, modifying, and deactivating user accounts, roles, and and permissions in mortgage systems like Encompass.
Key Skills/Competency:
- System Administration
- Technical Support
- User Account Management
- Encompass
- SSO Configuration
- Troubleshooting
- Access Control
- IT Support
- Onboarding/Offboarding
- Microsoft Outlook
How to Get Hired at Lensa
- Research the Mortgage Company's Culture: Study the specific mortgage company's mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your Resume for System Support Admin: Customize your resume to highlight experience with Encompass, SSO configuration, user account management, and technical troubleshooting keywords.
- Showcase Troubleshooting Skills: Prepare specific examples demonstrating your ability to resolve common user login, access, or system navigation issues effectively.
- Emphasize Collaboration Experience: Detail instances of successful cross-functional teamwork with IT, HR, and operations to ensure smooth system processes and user experience.
- Prepare for Mortgage Technology Questions: Gain a basic understanding of mortgage industry processes and how technology platforms like Encompass support these operations.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What primary mortgage technology platform will I support as a System Support Admin for this company?
02How much professional experience is required for the System Support Admin role?
03What kind of technical issues will I be responsible for resolving as first-level support?
04Is the System Support Admin position at this mortgage company fully remote?
05What software and system management skills are essential for this System Support Admin role?
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