Supervisor, Member Services
@ Lensa

Hybrid
$90,000
Hybrid
Full Time
Posted 12 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @lensa.com
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Job Details

Job Summary

The Supervisor, Member Services position at Lensa provides customer support and stellar service to meet the needs of Molina members and providers. You will resolve issues and address inquiries in areas such as enrollment, claims, benefit interpretation, and authorizations, while demonstrating Molina values.

Key Responsibilities

  • Supervise and lead a team to meet performance goals.
  • Train, coach, and monitor team performance.
  • Manage escalations with accountability and urgency.
  • Ensure compliance with contractual and regulatory requirements.
  • Address complex member inquiries and deliver exemplary customer service.
  • Support projects and special initiatives as needed.

Knowledge, Skills, and Abilities

Requirements include 3-5 years of call center experience and 1-2 years in a supervisory role. An Associate degree or equivalent is required, with a Bachelor’s degree preferred. Demonstrated responsibility, accountability, and leadership through personal performance is essential.

Key skills/competency

  • Supervision
  • Coaching
  • Escalation
  • Compliance
  • Customer Service
  • Call Center
  • Training
  • Performance Management
  • Enrollment
  • Regulatory
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Highlight call center and supervisory experience.
  • Research Lensa: Understand culture and client relationships.
  • Emphasize achievements: Showcase performance improvements and team leadership.
  • Prepare for behavioral questions: Be ready with conflict resolution examples.

📝 Interview Preparation Advice

Technical Preparation

Review call center technology basics.
Practice using customer management software.
Study compliance software usage.
Refresh technical support documentation.

Behavioral Questions

Describe a time you resolved escalation.
Explain handling team performance challenges.
Discuss managing compliance under pressure.
Share conflict resolution success stories.

Frequently Asked Questions