Social Media Reputation Manager

@ Lensa

About UNIFIN Inc.

At UNIFIN Inc., a leading collection agency, innovation, compliance, and customer-focused debt recovery solutions are at the core of our work. Our technology-driven approach sets us apart in the industry.

Role Overview

The Social Media Reputation Manager is responsible for monitoring, managing, and improving Unifin's online presence across review platforms, social media channels, and forums. The role ensures a consistent, professional, and compliant brand voice, while strengthening our reputation with timely engagement.

Key Responsibilities

• Monitor and respond to online reviews on platforms like Google, BBB, Trustpilot, and Yelp.
• Engage with conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
• Draft empathetic, professional responses to reviews; escalate compliance issues.
• Generate weekly and monthly sentiment, trend, and competitor reports.
• Collaborate with leadership to ensure messaging aligns with FDCPA, Reg F, and other compliance standards.

Qualifications

At least 2 years’ experience in online reputation management, social media, digital marketing, or community management. Excellent English writing and communication skills are required, along with strong problem-solving and conflict resolution abilities. Familiarity with ORM tools such as Sprout Social, Brand watch, Reputation.com, Meltwater, or similar is preferred. Experience in financial services, collections, or regulated industries is a plus.

Key Skills/Competency

Online reviews, Social media, Reputation management, Digital marketing, Community management, Compliance, Reporting, Conflict resolution, ORM tools, Communication