Service Designer Identity & Remote Access Services
@ Lensa

Hybrid
CA$120,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @cibc.com
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Job Details

About the Role

The Service Designer Identity & Remote Access Services at CIBC designs, leads, and manages the planning, development, and onboarding of secure, cost-effective IT services. Reporting to the Director of Identity & Remote Access Services, this role partners with engineering, operations, and infrastructure teams to deliver high quality services and support CIBC's critical infrastructure.

What You’ll Be Doing

You will be responsible for:

  • Managing relationships with senior management and external partners.
  • Owning the life cycle and roadmap from inception to decommissioning.
  • Developing strategies, roadmaps and operational plans aligned with business needs.
  • Collaborating with engineering, architecture, and operations teams.
  • Overseeing vendor management, contract negotiations and technology standards.

Who You Are

Ideal candidates will have experience in developing business strategies, managing roadmaps, and working with modern infrastructure technologies. Familiarity with Identity Services (Active Directory, Azure AD, SSO) and Remote Access Services (Citrix Applications and Virtual Desktops) is an asset. A degree or diploma in Computer Science, Business, or a related field is required. At CIBC, your teamwork, accountability, and authenticity matter.

What CIBC Offers

CIBC provides competitive salaries, incentive compensation, robust benefits, and growth opportunities. The role offers a blend of on-site and remote work, as well as a supportive environment that values diversity, inclusion, and career development.

Key Skills/Competency

  • Service Design
  • Relationship Management
  • Roadmap Planning
  • Vendor Management
  • Identity Services
  • Remote Access
  • Cloud Computing
  • Infrastructure Technologies
  • Strategic Planning
  • Team Collaboration
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT service design and strategy experience.
  • Research CIBC: Understand their infrastructure and strategic goals.
  • Network effectively: Leverage LinkedIn and professional channels.
  • Practice role-specific questions: Focus on service lifecycle and vendor management.

📝 Interview Preparation Advice

Technical Preparation

Review identity and access management protocols.
Study cloud computing benefits and limitations.
Update knowledge on Citrix and Active Directory.
Practice service lifecycle planning techniques.

Behavioral Questions

Describe conflict resolution with team members.
Explain managing competing project priorities.
Discuss handling vendor disagreements professionally.
Share a successful team collaboration example.

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