Senior Manager, Technical Writer, Capital One Software

About Capital One Software

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. In 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. We've developed tools to address challenges like data publishing, data consumption, data governance, data security, and infrastructure management, and will continue to explore new solutions to bring to market.

The Role: Senior Manager, Technical Writer, Capital One Software

We are seeking top-tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly question the status quo. As a Capital One Senior Manager, Technical Writing - Data Security, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.

This experienced senior technical writer will bring a strategic approach to technical documentation that translates complex information into user-friendly content, enabling successful onboarding and utilization of products like Databolt by customers, partners, and internal stakeholders. This candidate will be responsible for creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQs. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities

• Create and implement a documentation strategy within a cross-functional organization that supports documentation usability and innovation.
• Review documentation for consistency across processes through application of standards and style guides.
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
• Create technical documentation for APIs, SDKs, and integrations.
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions.
• Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.).
• Conduct in-depth interviews with subject matter experts to fully understand the architecture or products.
• Collaborate with engineers, product managers, and architects on a daily basis to develop, publish, and maintain high-quality customer-focused documentation.
• Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization.
• Develop content that drives searchability for SEO and LLM optimization.
• Maintain and continuously update content management system(s) of documentation.

Basic Qualifications

• Bachelor’s degree or military experience.
• At least 10 years of experience writing technical documentation for software solutions.
• At least 3 years of experience with Markdown and Git.

Preferred Qualifications

• 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
• Experience writing technical documentation for data security software.
• Skilled at transforming deeply technical content into clear, useful customer-focused materials.
• Ability to collaborate with developers to translate their content into easily understood documentation.
• Experience writing in an Agile software development process.
• Strong understanding of data management technologies and processes.
• 3+ years of experience with SDLC.
• 3+ years of experience in software development.
• 1+ year experience in a financial services industry.
• 3+ years experience working in an Agile environment.

Key skills/competency

• Technical Documentation
• Documentation Strategy
• API Documentation
• Data Security
• Content Management
• SEO Optimization
• Markdown
• Git
• Agile Methodologies
• Cross-functional Collaboration