Seasonal Customer Support Specialist
@ Lensa

Hybrid
$43,680
Hybrid
Temporary
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @lensa.com
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Job Details

About The Role

The Seasonal Customer Support Specialist position at Lensa involves providing outstanding customer service via phone, email, and live chat. You will help customers place orders, respond to inquiries, and resolve issues, all while representing the Uncommon Goods brand. This is a fully remote role with extensive virtual training that lasts until December 21, with potential extension.

Responsibilities

  • Provide service via phone, email, and live chat
  • Identify and resolve customer concerns accurately
  • Place customer orders and answer product queries
  • Follow up on outstanding issues and offer additional support
  • Maintain high product knowledge and align with brand values

Skills & Qualifications

  • Excellent verbal and written communication
  • Prior customer service experience preferred
  • Flexibility in schedule and weekend availability
  • Ability to work from a quiet, dedicated home space
  • Reliable internet, computer, and headset required
  • Video capability for meetings and training

Benefits & Perks

Competitive hourly wage at $21/hr, casual work atmosphere, and a 40% discount on products. SMS updates are part of the communication process for this role.

Key skills/competency

  • Customer Service
  • Communication
  • Remote Work
  • Problem Solving
  • Order Processing
  • Live Chat
  • Email Support
  • Product Knowledge
  • Flexibility
  • Time Management
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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Research Lensa's culture: Understand remote work expectations and values.
  • Customize your resume: Highlight customer service and remote skills.
  • Showcase technical readiness: Demonstrate home office setup.
  • Prepare for role-specific scenarios: Practice problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Test computer and headset functionality.
Ensure high-speed internet stability.
Practice using live chat software.
Familiarize with remote work tools.

Behavioral Questions

Describe handling high-pressure situations.
Explain remote work self-management.
Detail prior customer conflict resolution.
Share examples of proactive problem solving.

Frequently Asked Questions