Sales and Customer Service Representative - Remote

About Teleperformance USA

Teleperformance USA is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 passionate people speaking more than 300 languages, Teleperformance USA's global scale and local presence allow them to be a force of good in supporting communities, clients, and the environment.

Teleperformance USA does not hire directly for these jobs, but promotes jobs on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Teleperformance USA. Clicking 'Apply Now' or 'Read more' on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Benefits Of Working With Teleperformance USA Include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance USA and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, Teleperformance USA makes people's lives simpler, faster, and safer. They help companies adapt quickly to changing needs and are inspired to deliver only the best in all that they do. As a Sales and Customer Service Representative - Remote, you will become a key contributor in making that happen.

As the eyes and ears for the team, fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that Teleperformance USA's Chief Client Officer started her career as an agent and advanced to the pinnacle of the company? At Teleperformance USA, the sky is the limit!

At this time, Teleperformance USA can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Teleperformance USA is looking for fearless people – people who are inspired to deliver only the best in all that they do.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work From Home Requirements

• Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps. Minimum subscribed upload rate equal or exceeds 5.0 Mbps. ISP must have no packet loss and ping under 50ms. Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

Key skills/competency

• Customer Service
• Sales Support
• Communication Skills
• Problem-Solving
• De-escalation
• Data Entry
• Technical Aptitude
• Collaboration
• Organizational Skills
• Process Adherence