Sales and Customer Service Representative

About Teleperformance

Teleperformance (TP) is a global, digital business services company that delivers advanced, digitally powered business services. They help the world's best brands streamline their operations in meaningful and sustainable ways. With over 500,000 passionate people speaking more than 300 languages, TP's global scale and local presence enable them to support communities, clients, and the environment effectively.

Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, Teleperformance makes people's lives simpler, faster, and safer. They help companies adapt quickly to changing needs and are inspired to deliver only the best in all they do. As a Sales and Customer Service Representative, you will become a key contributor in making that happen.

Benefits Of Working With Teleperformance Include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Your Role as a Sales and Customer Service Representative

As the eyes and ears for the team, you will be fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, with no two days being the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Teleperformance is committed to providing an environment where employees feel valued, inspired, and supported, bringing their best selves to work every day.

Your Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Work From Home Requirements

• Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, minimum subscribed upload rate equal or exceeds 5.0 Mbps. ISP must have no packet loss and ping under 50ms. Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.
• Clean and quiet workspace.

Key skills/competency

• Customer Service
• Sales
• Communication
• Problem Solving
• De-escalation
• Call Tracking
• Payment Processing
• Process Excellence
• Collaboration
• Emotional Intelligence