Sales and Customer Service Positions

About Lensa and TP

Lensa is a career site that helps job seekers find great jobs in the US. This opportunity is promoted for Teleperformance USA, a global digital business services company with a high-tech, high-touch approach.

Benefits

Enjoy paid training, competitive wages, full benefits (Medical, Dental, Vision, 401k and more), paid time off, and employee wellness programs.

Your Responsibilities

• Field customer inquiries via phone, email, chat, or social media.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary.
• Process payments and track calls for auditing.
• Meet defined sales objectives.

Qualifications

Must have a High School Diploma or equivalent with at least 6 months of customer service experience. Must be 18+ years old, type 25 words per minute, and be comfortable with Windows-based desktop systems. Sales experience is a plus; college degree preferred.

Key Competencies

• Process Excellence
• Collaboration
• Communication
• Organizational Skills
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution-Oriented

Work From Home Requirements

• Minimum download speed: 15.0 Mbps
• Minimum upload speed: 5.0 Mbps
• No satellite or mobile data connections
• Proof of internet speed required
• Clean and quiet workspace

TP Culture

TP values a balanced environment where employees are happy, healthy, and supported. They embrace diversity and inclusion, encouraging every team member to bring their best selves to work.

Key skills/competency

Customer Service, Sales, Communication, Collaboration, Process Excellence, Problem-Solving, Technical Proficiency, Emotional Intelligence, Organization, Critical Thinking