Remote Technical Support
Lensa
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Introduction
At IBM Infrastructure & Technology, the team designs and operates systems that power the world. This includes high-resiliency mainframes, hybrid cloud platforms, networking, automation, and site reliability. Their focus is on ensuring performance, security, and scalability for clients across industries every day. Working in Infrastructure & Technology involves tackling complex challenges with a curious and collaborative spirit, utilizing diverse technologies and global colleagues to deliver resilient, future-ready solutions. IBM offers continuous learning, career growth, and a supportive culture, providing opportunities to build expertise and shape the infrastructure driving progress.
Your Role and Responsibilities as a Remote Technical Support Specialist
As a Remote Technical Support specialist, you will assist with the maintenance and documentation of all facets of reliable, efficient customer service. This includes providing assistance to team members in the use of computer networks, workstations, and equipment. You will help with communications and information hardware and software, primarily focusing on client device systems and their efficient integration. A key part of your role will be providing help desk support via phone, computer, and through a ticketing system for issues related to desktop software, hardware, and peripherals. You will also provide 24-hour support for hardware and services critical to operations. Responsibilities include working within the ticketing system to create detailed work logs and technical documentation, using appropriate communication to inform the team of important issues, and coordinating with Operations and other computer users regarding procedures that might affect their work.
Required Technical and Professional Expertise
- Fluent in English
- Flexibility in working hours
- Ability to handle and prioritize multiple tasks daily
- Ability to produce user and troubleshooting documentation that others can understand
Key skills/competency
- Technical Support
- Help Desk
- Troubleshooting
- Customer Service
- System Integration
- Hardware Support
- Software Support
- Ticketing Systems
- Documentation
- Network Support
How to Get Hired at Lensa
- Research IBM's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume: Customize your resume to highlight experience in technical support, help desk operations, and system documentation, using keywords from the Remote Technical Support job description.
- Showcase problem-solving skills: During interviews, be ready to discuss specific examples of how you've resolved complex technical issues and managed challenging customer interactions effectively.
- Demonstrate communication abilities: Emphasize your fluency in English and ability to create clear user and troubleshooting documentation, critical for a remote support role.
- Prepare for technical and behavioral questions: Practice answering questions about your technical expertise, prioritization skills, and flexibility in working hours, relevant to IBM's hiring process.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background