Remote Technical Support

Introduction

Lensa is a career site dedicated to helping job seekers find great opportunities in the US. Note that Lensa partners with various clients including IBM to promote jobs through channels like LinkedIn.

In this role at IBM Infrastructure & Technology, you'll help design and operate systems that keep the world running. From high-resiliency mainframes to hybrid cloud platforms, your contribution keeps operations secure and scalable. IBM's team is focused on continuous learning and career growth, facing complex challenges with teamwork and innovation.

Your Role And Responsibilities

As a Remote Technical Support professional, your responsibilities include:

• Assisting with maintenance and documentation of customer service systems.
• Providing help desk support via phone, computer, and ticketing system.
• Offering 24-hour support for critical hardware and services.
• Creating detailed work logs and technical documentation within the ticketing system.
• Coordinating with Operations to minimize work disruptions.

Required Technical And Professional Expertise

Key skills required include:

• Fluency in English.
• Flexibility in working hours.
• Ability to manage and prioritize multiple tasks daily.
• Excellent documentation and troubleshooting skills.

Equal Opportunity Statement

IBM is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, and other factors.

Contact

If you have questions about this posting, please contact support@lensa.com.

Key skills/competency

Remote Technical Support, help desk, troubleshooting, documentation, customer service, IT maintenance, network support, technical communication, ticketing system, 24-hour support