Remote Support Specialist

About Trane Technologies

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s In It For You

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance, and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid Time off with up to 9 paid holidays, 15 vacation days and paid leave in support of volunteer and parental leave needs.
• A regular schedule (with overtime opportunities) and most workdays you’ll be dispatched from your house.
• Educational and training opportunities through company programs to keep you on top of technical innovations including Manufacturer (OEM) Level Training along with tuition assistance, and student debt support.
• Knowledge support from the factory is a nationwide communications hub so that you have what you need to get the job done right the first time.
• Premium equipment such as a late model, clean, and dependable company vehicle, high speed laptop, smartphone, specialized tools, uniforms, PPE and safety boot allowance.

Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Where Is The Work

This position has been designated as Customer Facing Sales & Service Work: Prioritize engaging with customers.

This position is a Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems.

What You Will Do

• Provide the remote support of Trane controls and digital systems and locations.
• Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.
• Responsible for documenting digital analytics, sequence of operations validation, and associated support functions.
• Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations.
• Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.

What You Will Bring

• A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required.
• Typically requires at least 7 years of experience in HVAC/Controls.
• Technical School or formal training is preferred.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Previous experience with DDC controls system preferred.

Additional Requirements And Environmental Exposure

This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs. Must be able to safely use a ladder with a 375 lb. total weight limit, while carrying equipment of 50 lbs. or less. Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal. Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +. This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location.

This role has been designated by the Company as Safety Sensitive.

Compensation

Base Pay Range : $80,000 - 95,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be higher or lower as a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Key skills/competency

• Remote Support Specialist
• HVAC/Controls
• Digital Systems
• Troubleshooting
• Commissioning
• Programming
• Customer Service
• DDC Controls
• Technical Support
• Problem-Solving