Automotive Sales & Service Representative
@ Lensa

Hybrid
$50,000
Hybrid
Full Time
Posted 10 hours ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @lensa.com
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Job Details

About the Role

The Automotive Sales & Service Representative position at TP involves responding to customer inquiries in an innovative and effective manner. You will connect with customers via phone, email, chat, or social media, addressing questions, de-escalating issues, escalating interactions when needed, processing payments, and tracking call-related information for auditing and reporting.

Responsibilities

  • Connect with customers across multiple channels.
  • Calmly resolve issues and de-escalate conflicts.
  • Escalate interactions when necessary.
  • Respond to assistance requests and process payments.
  • Track call details for audit and feedback purposes.
  • Upsell when required.

Qualifications & Key Competencies

High School Diploma or equivalent with a minimum of 6 months customer service experience. Ability to type at least 25 words per minute and be comfortable with desktop computer systems. College degree is preferred but not required.

  • Process Excellence
  • Collaboration
  • Communication
  • Organizational Skills
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution-Oriented

Work From Home Requirements

  • Internet download rate ≥ 25 Mbps and upload rate ≥ 10 Mbps
  • No packet loss, with ping under 50ms
  • Connection must not be Satellite, Mobile Data, P2P or VPN
  • Proof of internet speed and clean, quiet workspace required

Benefits

Paid training, competitive wages, full benefits including Medical, Dental, Vision, 401k, paid time off, and employee wellness programs.

Key skills/competency

Customer Service, Communication, Problem-solving, Collaboration, Technical Proficiency, Upselling, Process Excellence, Critical Thinking, Organizational Skills, Emotional Intelligence

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How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service achievements.
  • Research TP: Understand their global digital services mission.
  • Prepare for virtual interviews: Practice common service scenarios.
  • Emphasize technical skills: Demonstrate proficiency in customer communication tools.

📝 Interview Preparation Advice

Technical Preparation

Practice using desktop customer service tools.
Test your internet speed before applying.
Familiarize with Windows-based systems.
Run speed tests for stable connectivity.

Behavioral Questions

Describe a conflict resolution example.
Show teamwork under pressure.
Explain handling customer escalations.
Discuss maintaining calm during challenges.

Frequently Asked Questions