Quality Assurance Analyst

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Quality Assurance Analyst to join our Quality Department where you'll join a team of 14 field professionals who love what they do. In this role, the Quality Assurance Analyst will ensure that developed software meets requirements. They will be responsible for performing QA/UAT, developing test plans and test scripts, and supporting test efforts of the team.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're Proud To Offer Exceptional Corporate Benefits Which Include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

The Quality Assurance Analyst will ensure that the developed software meets requirements. He or she will be responsible for performing QA/UAT, developing test plans and test scripts, and supporting test efforts.

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with a close fun team, are results driven, and want a variety of opportunities to develop personally and professionally.

The Role

• Work closely with product, design, and development team members to understand business requirements and to communicate problem impacts/risks.
• Apply proven analytical and problem-solving skills.
• Be knowledgeable in the features for which the team is responsible; understand quality assurance measures and follow industry standards in applying them.
• Communicate test progress, test results, and quality of application changes.
• Analyze test results to discover and report out on defects.
• Proactively identify new tools/processes/approaches and continuously strive to find ways to improve the overall testing strategy.
• Able to test Content Management System features, Front-end & Back-end application and web services.
• Track multiple test executions simultaneously and synthesize results.
• Create and execute test plans and scripts that accurately and reliably assess application quality.
• Analyze test results to discover and report defects, following best practices as defined by the team.
• Use creativity and initiative to improve product test reliability, coverage, and accuracy.
• Demonstrate a commitment to Hyatt core values.

Qualifications

Experience

• 3 years direct experience as a Quality Assurance Analyst for major application integration and/or major application product release
• Experience working collaboratively in a team setting
• Proficiency in analyzing business requirements and creating relevant plans that provide thorough test coverage
• Proficiency in documenting defects with high level of detail and accuracy, following standards as defined by the team
• Excellent written and oral communication, active listening, and interpersonal skills
• Proficiency in Adobe Experience Manager or any equivalent Content Management System.
• Proficiency in Jira, Confluence, Zephyr, Jenkins and Gitlab.
• Proficiency in testing APIs/services (REST and SOAP) using SoapUI, Postman or equivalent tools
• Proficiency in cross browser, cross platform web and mobile testing with Browser Stack or equivalent tools
• Proficiency in searching system logs and troubleshooting potential defects. (Datadog or similar tools)
• Proficiency in the preparation/maintenance of test data and test plan
• Strong knowledge of software testing best practices and methodologies

Preferred Skills

• Thorough understanding of Agile/Scrum development process
• Thorough understanding of Content Management System (preferred is AEM) process.
• Deploy and validate Micro services in the AEM/AWS environment.
• Work on Jira, Confluence, continuous integration, and deployment tools like Jenkins and Gitlab

Education

BS in Computer Science or equivalent combination of technical education and work experience

We Welcome You

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

Key skills/competency

• Quality Assurance
• UAT
• Test Plan Development
• Test Script Execution
• Defect Reporting
• API Testing
• CMS Experience (AEM)
• Jira
• Agile Methodologies
• Troubleshooting