OVERNIGHT EVENT CONCIERGE
Lensa
Job Overview
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Job Description
OVERNIGHT EVENT CONCIERGE at Union Square Events
Union Square Events, a culinary and operations leader in the hospitality industry, is immediately hiring for a full-time OVERNIGHT EVENT CONCIERGE. This role is based at NYMM F&B - 1535 Broadway, New York, NY 10036.
Schedule
This is a full-time position with a schedule from Monday through Sunday, 8:00 pm - 7:00 am. The schedule may vary based on business needs; further details will be provided during the interview process.
Requirements and Perks
- Previous houseman and/or supervisor experience is preferred.
- Uniform jacket supplied.
- Shift meal available!
- Pay Range: $32.00 per hour to $35.00 per hour.
- Internal Employee Referral Bonus Available.
Role Summary
The OVERNIGHT EVENT CONCIERGE is responsible for conducting thorough inspections of all banquet spaces before each event, ensuring proper setup according to BEO specifications. This involves confirming the correct arrangement of tables, chairs, staging, audiovisual equipment, and other event elements. You will coordinate closely with the Banquet Set-Up team for real-time adjustments and work with the Banquet Manager and Operations team to resolve any room set discrepancies. This role acts as a key point of contact for last-minute changes, ensuring immediate resolution.
Beyond event setup, this position also involves essential guest services, including checking guests in and out, resolving challenges, promoting hotel services and amenities, and upselling products. You will manage registration processes, handle payments (vouchers, credit, traveler's checks), balance receipts, and provide facility information. The OVERNIGHT EVENT CONCIERGE will also respond to special requests, answer telephone and email inquiries, retrieve messages, mail, packages for guests, and assist in emergency situations. Maintaining adequate supplies and functional equipment at the Front Desk is also part of the role, along with performing special assignments from management.
About Union Square Events
Founded in 2005 as Hudson Yards Catering, Union Square Events is renowned for producing one-of-a-kind catered events and unparalleled dining experiences in cultural, corporate, entertainment, and private venues throughout New York City and beyond, partnering with best-in-class clients.
Key skills/competency
- Event setup and coordination
- Guest relations and service
- Problem-solving and adaptability
- Front desk operations
- Audiovisual equipment knowledge
- Payment processing
- Communication skills
- Attention to detail
- Time management
- Hospitality management
How to Get Hired at Lensa
- Research Union Square Events' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to culinary excellence and client partnerships.
- Tailor your resume for hospitality: Highlight houseman, supervisor, event coordination, and guest service experience. Use keywords like "banquet operations," "guest relations," and "front desk management" to align with the OVERNIGHT EVENT CONCIERGE role.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve event setup discrepancies, handle last-minute changes, and address guest complaints efficiently, especially in an overnight capacity.
- Emphasize attention to detail: During interviews, articulate how you ensure precision in event setups, manage financial transactions, and maintain accurate guest records for Union Square Events.
- Demonstrate overnight shift readiness: Be ready to discuss your experience and preparedness for working consistently during overnight hours, including energy levels and organizational skills.
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