Manual QA Analyst

Manual QA Analyst at CAI

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. With over 40 years of excellence, CAI unites talent and technology to power possibilities for clients, colleagues, and communities. As a privately held company, CAI has the freedom and focus to do what is right, creating tailor-made solutions across public and commercial sectors, and trailblazing neurodiversity in the enterprise.

The Quality Engineer provides the means and measures for testing all aspects of a software solution, both functionally and technically, to meet requirements and overall quality for its intended use. The Manual QA Analyst is responsible for creating an end-to-end test plan, executing the plan, and managing all activities to ensure objectives are met and the solution works as expected. The solution should be tested in terms of functionality, performance, reliability/stability, and compatibility with other legacy and/or external systems. This position involves testing and collaboration with technical peers to accomplish assignments. Familiarity with Agile and DevOps methodology is highly desirable.

Role Responsibilities

• 5-8 years of experience in manual API testing skills.
• Strong test case writing skills, with the ability to think of positive and negative cases on the spot based on provided requirements.
• Well versed in Jira, capable of planning testing strategies for optimal proficiency and delivery.
• Clearly explain bugs and propose approaches to resolve them.
• Articulate, friendly, cheerful, outgoing personality, willing to talk in a group and contribute to resolutions.
• Proactive, eager to learn, and possess the right attitude, not just a 'head down' tester but someone outspoken.
• Can mentor team members and be a strong team player.

Scope of Work

• Execute Quality Assurance activities to ensure system standards and user requirements are met.
• Write, manage, and execute test plans.
• Design, write, and execute test cases and test scenarios.
• Leverage JIRA, SQL, and other testing tools in the execution of Quality Assurance activities.
• Gain understanding of operating environment, business processes, and application functionality.
• Experience with Mobile testing on different platforms and operating systems.
• Experienced with the use of test tools in the DevOps environment.
• Author the Test Suite – test scenarios and test cases traceable to requirements in order to validate application deliverables.
• Validate data and reports using SQL and other tools where needed.
• Prioritize and plan quality control activities across a large project, and report on product quality regularly.
• Responsible for risk assessment for each release and contribute to bug reporting and triage.
• Identify, document, and track issues found during testing.
• Coordinate with developers and project team members to triage and resolve issues.
• Determine, communicate, and execute the appropriate testing strategy for each deliverable.
• Evaluates the performance of automation systems or processes, finds improvement opportunities.
• Responsible for repeatable test automation or manual at all three levels of the Agile Test Pyramid.
• Addresses client's requirements and resolves complex problems related to industrial automation systems architecture or process implementation.

Required Skills and Experience

• 5-7 years of experience in the field or in a related area.
• Working knowledge of Quality testing and business process analysis, concepts, practices, and procedures in the Agile / DevOps environment.
• Ability to demonstrate a certain degree of creativity combined with analysis, critical thinking, and problem-solving skills.
• Proven ability to collaborate with technical peers and business partners.
• Capable of working independently and as part of a team. May assist and guide junior staff as necessary.
• Excellent verbal and written communication skills.
• Strong experience with a code-based test automation suite such as Selenium, Katalon is required.
• Strong experience with modern languages such as JavaScript, C#, PHP, Python etc.
• Strong experience with build automation technologies like Jenkins, GitHub Actions, etc.
• Experience with AWS, Docker, Swagger.
• Proven ability to write automated test scripts to verify data structures, data formats, and data values.
• Experience with Jenkins or similar build/deployment automation tools.

Preferred Education

• Bachelor’s degree or equivalent experience.

Key skills/competency

• Manual API Testing
• Test Case Design
• Jira
• SQL
• Agile Methodology
• DevOps Environment
• Test Automation (Selenium, Katalon)
• Bug Reporting
• Collaboration
• Problem-Solving