Level 1 IT Support Analyst
@ Lensa

Hybrid
$43,800
Hybrid
Contractor
Posted 14 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXX****** @ctg.com
Recommended after applying

Job Details

About Level 1 IT Support Analyst

Lensa presents a career opportunity with CTG for a Level 1 IT Support Analyst. This remote contract role requires experience in call center operations, incident management, and technical/hardware troubleshooting.

Job Responsibilities

The candidate will interact with customers through phone, email, and chat in a professional manner. Responsibilities include:

  • Troubleshoot problems to ensure high user satisfaction
  • Respond to tickets and answer calls promptly
  • Identify problems methodically and recommend innovative solutions
  • Document technical issues accurately for prompt solutions
  • Handle advanced technical issues, including call escalations
  • Ensure proper system configuration and support for complex issues
  • Manage multiple client requests and update incident databases

Required Skills

Candidates must have minimum 2 years of previous IT work experience in Desktop Support or Level 1 IT Help Desk support. Preferred experience includes working with Amazon Phone system and ServiceNow. Skills required:

  • Hands-on experience with Active Directory
  • Strong written and verbal communication skills
  • Knowledge of Windows operating systems and PC troubleshooting
  • Ability to manage multiple tasks in an organized manner
  • User-centric and team-first mindset

Compensation & Additional Information

The role offers a base salary up to 43,800 USD with a competitive benefits package. For inquiries, contact Krista Eckard at Krista.Eckard@ctg.com.

Key skills/competency

IT Support, Call Center, Incident Management, Troubleshooting, Active Directory, Windows OS, Communication, Customer Service, Remote Support, Documentation

Apply without a personalized resume

How to Get Hired at Lensa

🎯 Tips for Getting Hired

  • Research CTG: Study their digital transformation and culture.
  • Customize resume: Highlight IT support and troubleshooting skills.
  • Network effectively: Connect with employees on LinkedIn.
  • Prepare for interviews: Review incident management scenarios.
  • Showcase technical skills: Demonstrate expertise in Active Directory.

📝 Interview Preparation Advice

Technical Preparation

Review Active Directory configurations.
Practice Windows OS troubleshooting.
Update skills in incident management software.
Study call center technical protocols.

Behavioral Questions

Describe handling a technical escalation.
Explain managing multiple client issues.
Discuss teamwork in stressful situations.
Share a time you improved a process.

Frequently Asked Questions