Klantenservice Medewerker Home Office

@ Lensa

Overview

Lensa is a career site that helps job seekers find great jobs in the US. This role is promoted by Conduent on behalf of VodafoneZiggo. In this position, you will assist Dutch customers via telephone offering advice on products and services.

Key Responsibilities

• Handle customer queries in Dutch.
• Advise on products, packages, and retention efforts.
• Work from home in Spain with flexible hours.
• Use multiple screens and systems efficiently.
• Maintain a stable ethernet connection.

Who You Are

You are a Dutch-speaking customer service professional residing in Spain. You are available at least two evenings per week, sociable, commercially minded, technically adept, and familiar with MS Office and basic telephone, internet, and TV services.

What We Offer

• €10,96 per hour plus bonus from day one.
• Flexible working hours (08:00-20:00).
• Part-time position starting at 16 hours per week.
• 23 vacation days (for full-time employees).
• Collective health insurance and online training.
• A friendly and supportive remote customer service team.

Key skills/competency

customer service, remote work, Dutch, telephone, flexibility, technical aptitude, MS Office, multitasking, communication, teamwork